How do I place an order?
To place an order, select and add items to your shopping cart and click the 'checkout' button. If you already have an online account
, you may log in at this time. If not, you may create an account
or checkout as a guest. Fill out your billing and payment information, making sure it all matches up with the credit card you plan to use. Double check your information and your order details, then click the ‘place my order’ button to submit your order.
You're done! We suggest keeping a copy of your order confirmation for your own records and we will also email you one as well.
How can I check the status of an online order?
After an order is placed, you can track the status anytime. To track your order online, click here
. For more detail on tracking your order, check out our video by clicking here
How can I change or cancel my online order?
If you change your mind shortly after you place your order, you will have an opportunity to log-in and cancel your order. After that, it cannot be cancelled, but it can be returned. If you need help or have any further questions about this, please call our Customer Care team at 1-866-BIG-LOTS (244-5687).
Why was my order cancelled by Big Lots?
In some instances we may not be able to fulfill all or part of your biglots.com order. If that is the case, we will notify you via email. If you have any questions please contact us
and reference your order number found in your email notification.
When is my credit card charged?
Your credit card is charged once you complete your online order, and we have processed your shipment.
Why was my credit card charged multiple times for one order?
We charge your credit card when the items in your order have been processed and shipped. If you ordered multiple items, and they were shipped seperately, you might see seperate charges for each item. We will not charge you more than you authorized during checkout.
Can I place an order for a large quantity of items?
Yes, however, our system does limit the quantity of items that you are able to purchase. If you exceed the maximum quantity of items, please feel free to place an additional order online or visit any of our local stores.
I'm missing a part/piece of hardware for my furniture. What should I do?
If you are missing pieces to a product you ordered, please call our Customer Care team at 1-866-BIG-LOTS (244-5687).
Does Big Lots offer a layaway program?
Unfortunately, Big Lots does not offer a layaway program. We do have a Price Hold program that we offer as an alternate solution. Click here
for more information about our Price Hold program.
Can I use gift cards online?
At this time, gift cards cannot be redeemed or purchased online.
How do I use a promo?
If you have a Big Lots promo code that you would like to use on biglots.com, simply enter your promo code after adding your items into your shopping cart.
Does Biglots offer gift wrap/packaging for online orders?
At this time, Big Lots does not offer gift wrap or packaging for online orders.
What is the return policy for items purchased online?
Most merchandise purchased on biglots.com can be returned either in-store or by mail. The return must be made on or before the return by date listed on the packing slip. The merchandise must be in its original condition, complete with accessories, packaging and instructions. Merchandise returned by mail must be accompanied by the packing slip. Merchandise returned in-store must be accompanied by the packing slip or the order confirmation email showing the order number. Refunds will be issued in the same form of payment originally used for the purchase. Shipping and handling fees may not be refundable. We reserve the right to research the original purchase and to limit or decline refunds. You may be charged a processing fee. The processing fee will be 20% of the regular retail price. For full return policy, details and restrictions, click here
What is the return policy for items purchased in a Big Lots store?
Most merchandise purchased in a Big Lots store can be returned to a store within 30 days of the date of purchase. The merchandise must be in its original condition, complete with accessories, packaging and instructions, and be accompanied by a receipt. Refunds will be issued in the same form of payment originally used for the purchase. We reserve the right to research the original purchase and to limit or decline a refund or exchange. Please note that items purchased in a Big Lots store cannot be returned by mail. For full return policy, details and restrictions, click here
How do I return an item I bought online?
There are two ways to return a product bought on biglots.com:
Bring the packing slip or order confirmation email, along with the items you wish to return in their original packaging and condition, to your Big Lots store of choice and we'll take care of the rest. Find a Big Lots store near me
- View your Order History by clicking here and logging on to your account or entering your email address and order number.
- Click on the order number for the item you want to return. Your order number is on the reverse side of the packing slip and on your order confirmation email.
- From your order details page, click "Return Item" and select the items you would like to return. We will generate your return documentation and provide instructions for sending back your package.
If you wish to return a Serta mattress or box spring, contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for assistance with making your return. Please be prepared to provide your order number and email address, or your rewards number, so that we may better assist you.
- Returns must be made within 30 days of receipt
- The item must be in its original packaging and condition
- Returns are subject to a 20% of retail price processing fee*
- Delivery and handling fees will not be refunded*
*Some exclusions may apply
If you need assistance with your return, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687). To view our full return policy click here
For more detail, click here
to watch our video on how to return an order.
I need to return an item I assembled. What should I do ?
If you need to return an item that you purchased in store and it has been assembled, you can simply return it into any Big Lots store. Some assembled items do not require their original packaging but must have a proof of purchase to return them. If you need to return an assembled item that you purchased online, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).
How do I track my return?
To track your return you can either use the link in the email or you can visit our Order Status
How do I know if a product I bought has been recalled and what do I do with the recalled product?
To determine if a product you purchased has been recalled, click here
for a current listing of any recalled products. If the product has been recalled and you purchased it in-store, please bring the recalled item to the store nearest you for a refund. If the product has been recalled and you purchased it online, you may return the item to your local store or visit our order history
page to return by mail.
I need to return an item but I cannot find my packing slip. What should I do?
If you need to return an item that was purchased online but you cannot find your packing slip, visit our order history
page for information on starting the return process. You may also return your item at any one of our stores. Just bring in a copy of your order confirmation email, shipment confirmation email or a copy of your order details.
How do I return an item greater than 70 lbs?
If you are returning a damaged, defective or incorrect item and it weighs more than 70lbs, or you are unable to use your pre-paid return shipping label, please contact our Customer Care Team at 1-866-BIG-LOTS (244-5687).
Can I exchange items bought on the website?
If you purchased an item online and would like to exchange it, please bring that item into a Big Lots store. We cannot accept or process exchanges by mail. Exchanges will be made only if an item identical to what you originally purchased is available, and at a lower or original cost at the time of the exhange.
Can I return a gift that was bought for me on biglots.com?
If you received an item from biglots.com as a gift and wish to return it back through the mail, a refund will be issued back to the original source of payment (i.e., the credit card that was used by the person who purchased the gift). If you wish to return the gift you received into a store, a refund will be issued in the form of a merchandise credit (Big Lots gift card) which is valid for in-store use only.
Who pays for return shipping costs?
We will cover the cost of return shipping for items being returned that are damaged, defective, or if the wrong item was shipped.
What information should be included with return via mail?
In order to process your return accurately and timely, please include the original packing slip, return slip, all items in packaging, paperwork, parts, and accessories. Please note that items purchased in a Big Lots store cannot be returned by mail.
How do you collect, use, and share my personal information?
How do you secure my credit card information when I submit it to one of your websites?
We make great efforts to protect the personal information you submit to our website, including credit card information. We take cyber-security very seriously. We use modern technology and processes and are working with industry leading partners to ensure high security when you are using our site.
How is my email address used?
. Some examples of how we may use your email address are to keep your rewards program membership profile updated, to send you advance copies of our ad and other special benefits, notify you of offers, coupons and discounts, and to email you status updates about your account and the Rewards Program.
What are the shipping options?
When ordering items off of our website there are three shipping options:
Economy 5-8 business days
Standard 3-7 business days
Expedited 1-2 business days
Our business days are Monday thru Friday, excluding holidays.
Big Lots uses Ground and Express shipping options to meet your service level. If you package is a lower weight, our carrier will team up with the United States Postal Service (USPS), and your local Post Office will complete your delivery.
What does estimated delivery date mean?
There are two types of estimated delivery dates.
1. Up to the point that your order is fulfilled, we will provide an estimated delivery date range that includes processing and transportation time.
2. Once we have processed your order, you will receive a Shipping Confirmation email that includes a tracking number. Clicking this tracking link will bring up an updated estimated delivery date along with tracking details.
When can I expect delivery?
You will receive a delivery date range for each shipping option during checkout prior to completing your order. After the order is placed, it will take 1-3 business days to process the order before you receive a shipping confirmation email with your tracking number. By clicking this tracking link, you will be provided with an estimated delivery date, along with tracking details. You can also click here
to log-in and view your orders. Once you are logged-in, you can view your order history, shipping status and details, as well as your tracking number.
Can I change my shipping option after my order is placed?
At this time, no change can be made to the shipping option after the order is completed. In order to select the appropriate delivery time to meet your needs, please refer to the delivery date options at checkout.
How are shipping charges determined?
Shipping charges are determined based on the shipping option you select (Economy, Standard and Expedited) and the items in your order. Larger items may require a delivery fee.
How will I know my shipping charges?
You will see your estimated shipping, handling, and taxes listed in checkout before you place your order. The amount is not final until your items are shipped. You can get up-to-date order information by clicking here
to access your account.
Where do we ship?
Big Lots ships to residential and business street addresses within the 48 contiguous states. Big Lots does not currently ship to Alaska and Hawaii and we do not ship to P.O. boxes.
Does Big Lots Ship to APO, FPO or DPO Addresses?
At this time, we do not ship to APO, FPO or DPO addresses.
How do I change the shipping address for my order?
If you have not yet placed an order, you can update your shipping address during the checkout process. You can also update your shipping address directly in your account by clicking here
. Once you have placed an order, you cannot edit the shipping address. If possible, you may cancel your order and place a new one. Just log into your account and cancel your order from there. You may also contact our Customer Care team at 1-866-BIG-LOTS (244-5687).
Will my order arrive in multiple packages?
If your order has multiple items, it may require multiple packages to fulfill. This will not impact your shipping charges. You will receive a tracking number for each package.
How do I ship my order to a non-billing address?
To ship items to an address that is different from your billing address, simply enter a new address during the checkout process.
How do I track my order?
You will receive a tracking number link to the carrier's web site in your shipping confirmation email. Click here
to log-in and view your previous orders and find your tracking information.
For Serta mattress orders, please click here
to track your order and view its status. Make sure to have your order number and your zip code ready.
Can I ship my order to multiple addresses?
Unfortunately you cannot ship to multiple addresses, however, you can create a seperate order for each shipping address.
Why do carriers label a package as undeliverable?
Our carriers may deem a package undeliverable if an address is incorrect, if there is an address or label format issue, or if there have been failed delivery attempts.
What happens if the carrier cannot deliver the order and it becomes an "undeliverable package"?
Should the carrier return an undeliverable package, you will receive a notification by email and be issued a full refund that includes the shipping charges. Big Lots will not re-ship the order, but you can place another order with the new address if the item(s) are in stock.
Which deliveries will be charged sales tax?
Applicable sales tax will be added in accordance with state and local statutes.
Can I ship to a Big Lots store?
No, we do not provide this shipping option as this time.
Can I ship to a place of business?
Yes, you can ship an item to any place of business with a valid street address, within the 48 contiguous states. We cannot, however, ship to a business with a P.O. box address.
Who do I contact if I have a question about my in-store/online transaction?
For credit/debit/EBT purchase questions, please contact us
. If you have questions about your declined in-store check purchase, please contact our 3rd party check collection agency, Certegy, toll-free at 1-800-533-4909.
I have duplicate/multiple charges on my account for the same transaction. How can I resolve the issue?
For questions regarding duplicate/multiple charges on your account, please contact us
My refund hasn't posted to my account yet. How can I resolve the issue?
For a refund processed on your credit or debit card, timing is controlled by the issuing bank and can take up to 5 business days to post into your account after it is processed by Big Lots. For issues surrounding your refund, please contact us
Does Big Lots accept SNAP/EBT benefits?
Only select stores accept SNAP/EBT benefits. To find a participating store, click here
to be directed to our store locator page. Enter your zip code or city and state to find the Big Lots locations in your area, then use the SNAP/EBT filter option to locate a participating Big Lots store. Click here
for more information about the SNAP program.
Does Big Lots accept checks?
Big Lots will accept both personal and commercial checks for in-store purchases only. Big Lots does not accept any form of 3rd party checks, counter checks, post dated checks, checks made out to "cash", checks made for more than the amount of purchase, payroll checks, money orders, or travelers checks.