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If you have questions or comments about Big Lots, our merchandise, or anything else... we want to know.

Who is Big Lots?

Big Lots is North America's largest broadline closeout retailer with annual sales over $5.4 billion and approximately 1,500 stores. Our shares are traded on the New York Stock Exchange under the symbol BIG and we're ranked among the Fortune 500.

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What is a closeout?

Closeouts are the same first-quality, brand-name products found at other retailers, but at substantially lower prices. We buy closeout merchandise from manufacturers who want to reduce inventory as a result of package changes, canceled orders, product discontinuation or test market products.

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What does "broadline" mean?

Big Lots sells a broad range of high-quality, brand-name products, including consumables, seasonal products, furniture, housewares, toys, and gifts - all at closeout prices.

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Why do shoppers love Big Lots?

Who wouldn't love a store that offers them incredible bargains on a wide selection of brand-name merchandise, as well as bargain-priced basics and seasonal merchandise?

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How does Big Lots get such great deals?

We have excellent relationships with more than 3,000 manufacturers. Because of our size and international buying clout, we can locate and negotiate the best deals on a variety of products to meet customers' wants and needs.

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Who shops at Big Lots?

All kinds of people shop at Big Lots - although most fall into one of three groups. Budget shoppers are people who look for the lowest price, regardless of the brand. Discount shoppers hunt for bargains and prefer brand names. And deal hunters - our most passionate group - shop for the fun and excitement of finding a great bargain.

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How long has Big Lots been in business?

Before we were Big Lots, we were Consolidated International, Inc., founded in 1967. Big Lots, as a name, has existed since 1985.

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Why don't all stores carry furniture?

To allow an adequate furniture display, a store location must have the necessary square footage (approximately 4,000 sq. ft.). Of course, competitive opportunities in a community are also a factor.

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What is Big Lots' internet privacy policy?

You can read it at http://www.biglots.com/privacy-policy.

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What are your store hours?

Big Lots store hours vary by location. To see your local Big Lots hours, just enter your zip code in the Store Locator

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What is your return policy?

Merchandise must be accompanied by proof of purchase and is required for all refunds and exchanges. Purchase must have been made within the last 30 days (except as described in the next paragraph) and the merchandise must be in its original condition, complete with accessories, packaging and instructions. Refunds will be issued based on the method of payment. Opened video games and software may only be exchanged for the exact item or a merchandise credit. We reserve the right to research the original purchase and to limit or decline refunds.

 

Items acquired at Big Lots through lease-to-own transactions are not eligible for return or refund under Big Lots’ normal return policy, including as stated above, as printed on the reverse side of sales receipts and/or as posted in store, and the return date printed on the receipt does not apply.  Lease-to-own items may only be returned for a refund or credit within 5 days after the transaction date on the receipt provided for the lease-to-own transaction and may only be returned to the store from which they were acquired, except that mattresses and bedding components acquired through lease-to-own transactions are not eligible for return or refund.  For the return or refund of items acquired through lease-to-own transactions, please contact Progressive Finance at 877-898-1970 to determine if the product is eligible for return or refund and, if appropriate, to begin the return or refund process.

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