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Email Troubleshooting

There may be a variety of reasons why our best weekly deals are not reaching your email inbox.

  • If your inbox is full - that is, if you have exceeded the storage quota of your email account - then all incoming messages will bounce. You'll have to delete some old emails before you can receive new ones. You might want to start by emptying your Sent Items and Deleted Folders, then select and delete old messages you no longer need.
  • If your spam filter is blocking our emails, add buzzclub@buzzclub.biglots.com to your Email Address Book or your "whitelist."
  • If you have your email address set to forward to another inbox, then you may not receive our emails into your normal inbox. Check your settings to see if you have your standard inbox set to forward to another inbox.

Directions for Specific Email Providers

For Yahoo!, Verizon and SBC Subscribers:

  1. Click on the "Add to Address Book" link at the top of your browser (next to the From Address).
  2. Once the "Add to Address Book" window opens, enter any optional fields, and then click "Add to Address Book."
  3. A confirmation message at the top of your screen will indicate you have added buzzclub@buzzclub.biglots.com to your Address Book.

If you have turned on image blocking, you can take these steps to allow the display of images in emails:


  1. Click on "Mail Options" in the upper-right-hand corner of your browser.
  2. Click on "General Preferences" under the Personalization heading.
  3. Go to the Security section and uncheck the box marked "Block HTML Graphics in email messages from being downloaded."
  4. Click "Save" at either the top or bottom of your browser.

For Hotmail Subscribers:

  1. Click on the "Save Address" link in the toolbar of your browser.
  2. Check the "Add to Contacts" checkbox.
  3. Click "OK."

For AOL Subscribers:

  1. Click on the "Add Address" icon at the top of your browser.
  2. Ensure buzzclub@buzzclub.biglots.com is in the email field.
  3. Click "Save."

For Comcast Subscribers:

  1. Click on the "Save Address" link at the top of the email (next to the From Address).
  2. Enter buzzclub@buzzclub.biglots.com in the First Name field.
  3. Click "Save Entry."

For MSN Subscribers:

  1. Click on the "Save Addresses" link in the toolbar.
  2. Check the "Add to Contacts" checkbox.
  3. Click "Save."

For SBCGlobal Subscribers:

  1. Click "Mail Options."
  2. Click "Filters."
  3. Click "Add Filter."
  4. In the top row, labeled "From header": make sure "Contains" is selected in the pull-down menu.
  5. Enter buzzclub@buzzclub.biglots.com.
  6. At the bottom, where it says "Move the Message To": select "Inbox" from the pull-down menu.
  7. Click the "Add Filter" button.

For Gmail Subscribers:

  1. Click the drop-down arrow near the top of the email message.
  2. Click "Add buzzclub@buzzclub.biglots.com to Contacts list."

For Earth Link Subscribers:

  1. Click "Add to Address Book" in the email header.
  2. Ensure buzzclub@buzzclub.biglots.com is correct in the "Address Book Editor"
  3. Click "Save."

For Juno/NetZero Subscribers:

  1. From your mailbox screen click on the "Address Book" tab.
  2. Next to the "Lists" tab, click the "Add New Contact" link.
  3. Type in or paste buzzclub@buzzclub.biglots.com into the “Email Address” block.
  4. Click "Save."

For AT&T Subscribers:

  1. Click on the "Save Address" link (next to the "From Address").
  2. Enter buzzclub@buzzclub.biglots.com in the First Name field.
  3. Click "Save."