Who is Big Lots?
Big Lots is a unique, non-traditional, discount retailer operating more than 1,400 stores in 47 states. We carry an assortment of products in categories such as Food, Consumables, Furniture & Home Décor, Seasonal, Soft Home, Hard Home, and Electronics, and Accessories. We are committed to providing amazing values every day. Big Lots is a publicly traded company listed on the New York Stock Exchange (NYSE: BIG) with annual revenues exceeding $5 billion.
What are your store hours?
Most stores are open 9 a.m. - 9 p.m. Monday through Saturday and 10 a.m. - 9 p.m. on Sunday. We occasionally change our store hours, please
click here to view your local store hours and temporary holiday hours.
How can I find a store near me?
To find a store in your area,
click here to visit our store locator page. Simply enter your zip code or city and state to find the Big Lots closest to you.
Why are some prices online different than in stores?
Pricing, promotions, styles and availability may vary by store and online. For example, Big Lots may offer special promotional pricing that is for online purchases only. To see if varied prices qualify for a price match,
click here.
Does Big Lots accept coupons?
Big Lots does not accept manufacturer coupons or discounts unless they have been approved by our Big Lots corporate office for in-store and online purchases.
Does biglots.com have the same items as stores?
Most of the products available for purchase on biglots.com are also available in stores. To find out if a product you're looking for is available at a store near you, enter your zip code on the product page. Please note: products in the store may differ from products online, depending on area of country and time of year. Our stores also carry items that may not be available online, and we may also offer items that are exclusively online.
How do I submit a request for a donation or sponsorship from Big Lots?
To learn more about our giving focus and to see if your organization is eligible to apply for a gift,
click here.
What is the Easy Leasing Program?
Big Lots offers an Easy Leasing program as an alternate way to purchase Furniture, select Seasonal, and select Home items. We have a lease-to-own option that is offered in Big Lots stores (some state and location limitations apply). There is a $150 minimum purchase requirement to participate in the leasing program. Please visit our
store locator and enter your zip code to find a store near you that offers Easy Leasing. Please note Big Lots does use a third party provider to manage our Leasing program. For additional information
click here or you can contact Progressive Leasing directly at 877-898-1970.
Who do I contact about my online shopping experience?
To send Big Lots an email about a recent online shopping experience,
click here.
Who do I contact about my in-store shopping experience?
To send Big Lots an email about a recent in-store shopping experience,
click here.
Do you allow pets in your store?
Big Lots welcomes service animals in our stores in accordance with the Americans with Disabilities Act (ADA). We do not require proof of pet training or special jackets.
I have questions about my product (i.e. where is it made, who makes it, etc.)?
For information on product details and descriptions, please check out our website. If you need additional information about a product that is not shown on the website you can contact our Customer Care team.
Click here to visit our Contact Us page.
What is the Price Hold program?
Price Hold is a program that allows our shoppers to hold the current price of an item when an item is out of stock, or you cannot pay for that item in full. We will hold that price until the item is either re-stocked and delivered to the store, or you have paid the proper amount in order to purchase it. Once you are within two weeks of paying off the Price Hold, we will have you contact the store to verify that the merchandise will be available when you plan to pick it up. Please note that the Price Hold program is only available in our stores that carry furniture. To find a store near you that sells furniture items, visit our
store locator and enter your zip code.
How do I add items to my cart?
To add items to your cart, simply browse any of our products online. Once you find a product or products that you love, select the quantity you would like to buy, click on the "add to cart" button and you’re all set!
How do I use my cart?
To view your cart, click on the shopping cart icon located in the upper right-hand corner of your screen. All of the items you have added to your cart will appear on this page. Once you have finished your online shopping, you can checkout right from your shopping cart.
How do I check out?
To checkout, simply click on the "Checkout Now" button in the upper right-hand corner or the lower right-hand corner of your shopping cart. From there you will arrive in the checkout process where you will select your preferred shipping method, be asked for your address, and your form of payment.
Can I place an order using my phone?
Yes! Our mobile site provides a fast and convenient way to view products online, add items to your cart, and make purchases. Our mobile site can be viewed on any smart phone.
How can I find out if a product is available in-store or online?
To determine if a product is in-stock and available for purchase online or in-store, simply search for that product on biglots.com. From here you will be taken to the product page which will give you more details. If the item is available for purchase on the site, you will have the option to "add to cart". If the item is available in-store, you can enter your zip code in the "find at your local store" section. This will give you a listing of stores near you that may have the product in stock.
Do you offer rain checks on products that are out of stock?
At this time, Big Lots does not offer rain checks for merchandise that is out of stock both online and in-store.
Does Big Lots offer back-in-stock notifications?
Unfortunately, we are unable to offer back-in-stock notifications. Use the
store locator with your zip code to find a store near you that may have your product available.
What are Big Lots' social media guidelines?
For the full Big Lots social media guidelines, click
here.
I can't remember how to log in to my account. What should I do?
If you are having difficulty remembering where to go to access your online account, simply
click here. You will then be prompted to enter your email address and your password.
How do I reset my user name or password?
For help with resetting your username and password
click here to be directed to our password help page. You will then be prompted to enter your email address, and we’ll send you a link to reset your password.
How do I create an account online?
Creating an online account is quick, easy and it's free! Simply
click here and enter your name, email address and a password and you're ready to go.
Can I create a Biglots.com account before I place an order?
Yes, simply
click here to create an online account and then proceed to place your order.
How can I manage my email subscriptions?
To manage your email subscriptions,
click here. You will then be prompted to log-in and from here you will have access to your account email preferences. Select all of the options that apply and click on ‘Save Preferences’.
How do I place an order?
To place an order, select and add items to your shopping cart and click the 'checkout' button. If you already have an
online account, you may log in at this time. If not, you may
create an account or checkout as a guest. Fill out your billing and payment information, making sure it all matches up with the credit card you plan to use. Double check your information and your order details, then click the ‘place my order’ button to submit your order.
You're done! We suggest keeping a copy of your order confirmation for your own records and we will also email you one as well.
How can I check the status of an online order?
After an order is placed, you can track the status anytime. To track your order online,
click here.
How can I change or cancel my online order?
If you change your mind shortly after you place your order, you will have an opportunity to log-in and cancel your order. After that, it cannot be cancelled, but it can be returned. If you need help or have any further questions about this, please call our Customer Care team at 1-866-BIG-LOTS (244-5687).
Why was my order cancelled by Big Lots?
In some instances we may not be able to fulfill all or part of your biglots.com order. If that is the case, we will notify you via email. If you have any questions please
contact us and reference your order number found in your email notification.
When is my credit card charged?
Your credit card is charged once you complete your online order, and we have processed your shipment.
Why was my credit card charged multiple times for one order?
We charge your credit card when the items in your order have been processed and shipped. If you ordered multiple items, and they were shipped separately, you might see separate charges for each item. We will not charge you more than you authorized during checkout.
Can I place an order for a large quantity of items?
Yes, however, our system does limit the quantity of items that you are able to purchase. If you exceed the maximum quantity of items, please feel free to place an additional order online or visit any of our local stores.
I'm missing a part/piece of hardware for my furniture. What should I do?
If you are missing pieces to a product you ordered, please call our Customer Care team at 1-866-BIG-LOTS (244-5687).
Does Big Lots offer a layaway program?
Unfortunately, Big Lots does not offer a layaway program.
Can I use gift cards online?
Yes! You can now redeem and purchase gift cards on Biglots.com,
click here.
How do I use a promo?
If you have a Big Lots promo code that you would like to use on biglots.com, simply enter your promo code after adding your items into your shopping cart.
Does Big Lots offer gift wrap/packaging for online orders?
At this time, Big Lots does not offer gift wrap or packaging for online orders.
How do you collect, use, and share my personal information?
Click here to view our complete Privacy Policy, which contains details regarding how we collect, use and share your personal information, and information on your privacy choices.
How do you secure my credit card information when I submit it to one of your websites?
We make great efforts to protect the personal information you submit to our website, including credit card information. We take cyber-security very seriously. We use modern technology and processes and are working with industry leading partners to ensure high security when you are using our site.
How is my email address used?
For full details on how we use personal information we collect from you, including email address, and your opt-out options, please review our
Privacy Policy. Some examples of how we may use your email address are to keep your rewards program membership profile updated, to send you advance copies of our ad and other special benefits, notify you of offers, coupons and discounts, and to email you status updates about your account and the Rewards Program.
Who do I contact if I have a question about my in-store/online transaction?
For credit/debit/EBT purchase questions, please
contact us. If you have questions about your declined in-store check purchase, please contact our 3rd party check collection agency, Certegy, toll-free at 1-800-533-4909.
I have duplicate/multiple charges on my account for the same transaction. How can I resolve the issue?
For questions regarding duplicate/multiple charges on your account, please
contact us.
My refund hasn't posted to my account yet. How can I resolve the issue?
For a refund processed on your credit or debit card, timing is controlled by the issuing bank and can take up to 5 business days to post into your account after it is processed by Big Lots. For issues surrounding your refund, please
contact us.
Does Big Lots accept SNAP/EBT benefits?
Only select stores accept SNAP/EBT benefits. To find a participating store,
click here to be directed to our store locator page. Enter your zip code or city and state to find the Big Lots locations in your area, then use the SNAP/EBT filter option to locate a participating Big Lots store.
Click here for more information about the SNAP program.
Does Big Lots accept checks?
Big Lots will accept both personal and commercial checks for in-store purchases only. Big Lots does not accept any form of 3rd party checks, counter checks, post dated checks, checks made out to "cash", checks made for more than the amount of purchase, payroll checks, money orders, or travelers checks.
How do I obtain a duplicate receipt for in-store purchases?
Duplicate sales receipts for in-store purchases are provided for all transaction at the registers.
How do I obtain a duplicate receipt for an online order?
You can obtain a duplicate receipt for your online order by visiting biglots.com and logging into your online account. From here, you are also able to review your online purchase and print your order confirmation.
Click here to view your online account.
Where can I purchase a gift card?
Gift cards are available for purchase at any of our stores or
online here.
Can I use my Big Lots gift card online?
Yes! You can now use your gift cards online at Biglots.com!