Big Lots is a unique, non-traditional, discount retailer operating more than 1,400 stores in 47 states. We carry an assortment of products in categories such as Food, Consumables, Furniture & Home Décor, Seasonal, Soft Home, Hard Home, and Electronics, and Accessories. We are committed to providing amazing values every day. Big Lots is a publicly traded company listed on the New York Stock Exchange (NYSE: BIG) with annual revenues exceeding $5 billion.

Most stores are open 9 a.m. - 9 p.m. Monday through Saturday and 10 a.m. - 9 p.m. on Sunday. We occasionally change our store hours, please click here to view your local store hours and temporary holiday hours.

To find a store in your area, click here to visit our store locator page. Simply enter your zip code or city and state to find the Big Lots closest to you.

Pricing, promotions, styles and availability may vary by store and online. For example, Big Lots may offer special promotional pricing that is for online purchases only. To see if varied prices qualify for a price match, click here.

Big Lots does not accept manufacturer coupons or discounts unless they have been approved by our Big Lots corporate office for in-store and online purchases.

Most of the products available for purchase on biglots.com are also available in stores. To find out if a product you're looking for is available at a store near you, enter your zip code on the product page. Please note: products in the store may differ from products online, depending on area of country and time of year. Our stores also carry items that may not be available online, and we may also offer items that are exclusively online. 

To learn more about our giving focus and to see if your organization is eligible to apply for a gift, click here.

Big Lots offers an Easy Leasing program as an alternate way to purchase Furniture, select Seasonal, and select Home items. We have a lease-to-own option that is offered in Big Lots stores (some state and location limitations apply). There is a $150 minimum purchase requirement to participate in the leasing program. Please visit our store locator and enter your zip code to find a store near you that offers Easy Leasing. Please note Big Lots does use a third party provider to manage our Leasing program. For additional information click here or you can contact Progressive Leasing directly at 877-898-1970.

To send Big Lots an email about a recent online shopping experience, click here.

To send Big Lots an email about a recent in-store shopping experience, click here.

Big Lots welcomes service animals in our stores in accordance with the Americans with Disabilities Act (ADA). We do not require proof of pet training or special jackets.

For information on product details and descriptions, please check out our website. If you need additional information about a product that is not shown on the website you can contact our Customer Care team. Click here to visit our Contact Us page.

Price Hold is a program that allows our shoppers to hold the current price of an item when an item is out of stock, or you cannot pay for that item in full. We will hold that price until the item is either re-stocked and delivered to the store, or you have paid the proper amount in order to purchase it. Once you are within two weeks of paying off the Price Hold, we will have you contact the store to verify that the merchandise will be available when you plan to pick it up. Please note that the Price Hold program is only available in our stores that carry furniture. To find a store near you that sells furniture items, visit our store locator and enter your zip code.

To add items to your cart, simply browse any of our products online. Once you find a product or products that you love, select the quantity you would like to buy, click on the "add to cart" button and you’re all set!

To view your cart, click on the shopping cart icon located in the upper right-hand corner of your screen. All of the items you have added to your cart will appear on this page. Once you have finished your online shopping, you can checkout right from your shopping cart.

To checkout, simply click on the "Checkout Now" button in the upper right-hand corner or the lower right-hand corner of your shopping cart. From there you will arrive in the checkout process where you will select your preferred shipping method, be asked for your address, and your form of payment.

Yes! Our mobile site provides a fast and convenient way to view products online, add items to your cart, and make purchases. Our mobile site can be viewed on any smart phone.

To determine if a product is in-stock and available for purchase online or in-store, simply search for that product on biglots.com. From here you will be taken to the product page which will give you more details. If the item is available for purchase on the site, you will have the option to "add to cart". If the item is available in-store, you can enter your zip code in the "find at your local store" section. This will give you a listing of stores near you that may have the product in stock.

At this time, Big Lots does not offer rain checks for merchandise that is out of stock both online and in-store.

Unfortunately, we are unable to offer back-in-stock notifications. Use the store locator with your zip code to find a store near you that may have your product available.

For the full Big Lots social media guidelines, click here.

If you are having difficulty remembering where to go to access your online account, simply click here. You will then be prompted to enter your email address and your password.

For help with resetting your username and password click here to be directed to our password help page. You will then be prompted to enter your email address, and we’ll send you a link to reset your password.

Creating an online account is quick, easy and it's free! Simply click here and enter your name, email address and a password and you're ready to go.

Yes, simply click here to create an online account and then proceed to place your order.

To manage your email subscriptions, click here. You will then be prompted to log-in and from here you will have access to your account email preferences. Select all of the options that apply and click on ‘Save Preferences’.

To place an order, select and add items to your shopping cart and click the 'checkout' button. If you already have an online account, you may log in at this time. If not, you may create an account or checkout as a guest. Fill out your billing and payment information, making sure it all matches up with the credit card you plan to use. Double check your information and your order details, then click the ‘place my order’ button to submit your order.

You're done! We suggest keeping a copy of your order confirmation for your own records and we will also email you one as well.

After an order is placed, you can track the status anytime. To track your order online, click here.

Our team understands that you may change your mind once you've placed your order. Cancellations can be requested during a short period of time before orders are shipped. As our system does not allow items to be canceled once they have been prepared for shipment, cancellation requests are not a guarantee. If you missed the cancellation window, you can always return your order once it's been delivered. If you have any further questions or need assistance, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).

In some instances we may not be able to fulfill all or part of your biglots.com order. If that is the case, we will notify you via email. If you have any questions please contact us and reference your order number found in your email notification.

Your credit card is charged once you complete your online order, and we have processed your shipment.

We charge your credit card when the items in your order have been processed and shipped. If you ordered multiple items, and they were shipped separately, you might see separate charges for each item. We will not charge you more than you authorized during checkout. 

Yes, however, our system does limit the quantity of items that you are able to purchase. If you exceed the maximum quantity of items, please feel free to place an additional order online or visit any of our local stores.

If you are missing pieces to a product you ordered, please call our Customer Care team at 1-866-BIG-LOTS (244-5687).

Unfortunately, Big Lots does not offer a layaway program.

Yes! You can now redeem and purchase gift cards on Biglots.com, click here. 

If you have a Big Lots promo code that you would like to use on biglots.com, simply enter your promo code after adding your items into your shopping cart.

At this time, Big Lots does not offer gift wrap or packaging for online orders.

Click here to view our complete Privacy Policy, which contains details regarding how we collect, use and share your personal information, and information on your privacy choices.

We make great efforts to protect the personal information you submit to our website, including credit card information. We take cyber-security very seriously. We use modern technology and processes and are working with industry leading partners to ensure high security when you are using our site. 

For full details on how we use personal information we collect from you, including email address, and your opt-out options, please review our Privacy Policy. Some examples of how we may use your email address are to keep your rewards program membership profile updated, to send you advance copies of our ad and other special benefits, notify you of offers, coupons and discounts, and to email you status updates about your account and the Rewards Program.

For credit/debit/EBT purchase questions, please contact us. If you have questions about your declined in-store check purchase, please contact our 3rd party check collection agency, Certegy, toll-free at 1-800-533-4909.

For questions regarding duplicate/multiple charges on your account, please contact us.

For a refund processed on your credit or debit card, timing is controlled by the issuing bank and can take up to 5 business days to post into your account after it is processed by Big Lots. For issues surrounding your refund, please contact us.

Only select stores accept SNAP/EBT benefits. To find a participating store, click here to be directed to our store locator page. Enter your zip code or city and state to find the Big Lots locations in your area, then use the SNAP/EBT filter option to locate a participating Big Lots store. Click here for more information about the SNAP program.

Big Lots will accept both personal and commercial checks for in-store purchases only. Big Lots does not accept any form of 3rd party checks, counter checks, post dated checks, checks made out to "cash", checks made for more than the amount of purchase, payroll checks, money orders, or travelers checks.

Duplicate sales receipts for in-store purchases are provided for all transaction at the registers.

You can obtain a duplicate receipt for your online order by visiting biglots.com and logging into your online account. From here, you are also able to review your online purchase and print your order confirmation. Click here to view your online account.

Gift cards are available for purchase at any of our stores or online here. 

Yes! You can now use your gift cards online at Biglots.com!