What is the Big Lots Rewards program?
It's a new program where you get more Rewards, more often! Click here
to learn more.
How do I join?
To receive a Big Lots Rewards card, sign up
online, or visit any participating Big Lots retail store to sign up and get your Rewards card. All you need is a valid email address to sign up. To locate a Big Lots store near you, visit our store locator
page. For additional details about the Big Lots Rewards program, click here
. To visit our Membership Agreement Page click here
. When you join our Big Rewards program you will also receive a special "welcome" offer email within 48 hours of signing up.
Is membership in the program free?
Yes, the Big Lots Rewards membership is absolutely free.
Do I get anything special when I sign up?
When you join our Rewards program, you will receive a special "welcome" offer email within 48 hours of signing up. If you signed up in store, you will receive an email confirming that you are a new Big Rewards member with a link to create your password and access your new account online.
How can I earn a $5 reward?
Just make 3 qualifying purchases and you've earned your first Reward! You can shop in store or online too. Some restrictions apply. Click here
for more information.
What is a Furniture Bonus Reward and how do I earn one?
In addition to the $5 Reward, you can now earn a $10 Bonus Reward for every $200 you spend on qualifying furniture purchases. Some restrictions apply. Click here
for more information.
What is a birthday surprise and how can I earn one?
The birthday surprise is truly a surprise! You won't know what the offer is until you sign up. Just provide your birth month in your Rewards account. Birthday offers are emailed at the beginning of each month and are valid through the end of the month. Click here
for more details.
How can I learn more about Big Rewards and sign up?
Big Rewards is a free Rewards program that is unique to Big Lots. Want more information? Click here
to learn more about the program and sign up!
Can I earn Big Lots Rewards with store and online purchases, as well as regular, sale and clearance price purchases?
Yes, you earn Rewards coupons on all purchases (with few exceptions). Offers are earned ONLY when you show your card at checkout in stores or are logged into your account online. If you don't have your card, a store associate (in most stores) can look up your account by using your email address.
Can I redeem Big Lots Rewards with store and online purchases, as well as regular, sale and clearance price purchases?
Yes, you can redeem Rewards coupons on most purchases inclusive of in-store, online, regular, sale and clearance items. Some exclusions apply such as tax exempt and Easy Leasing purchases. Rewards can be used on price holds, but only if your card is used for the creation of the price hold.
Does my redeeming a Reward count as a purchase towards the next reward?
Yes! Redeeming a Reward on a qualifying purchase does count, and you're now only 2 transactions away from your next Reward!
Can I choose the type of promotional emails that I receive?
Yes. You can edit the email subscriptions you receive by logging into Your Account
. Email subscription options include: Advance notice of Weekly Ads, Exclusive Deals, and Big Rewards Notifications.
What is a digital Rewards card?
A digital Rewards card is a digital version of the Rewards card. Digital Rewards cardholders enjoy the same benefits, without the need for a physical card. A digital image of your Rewards card number is available in your online account
under Rewards Card information. You can display your card on a smartphone, or print your card from your account page
. Present the image of your Rewards card at time of purchase to receive credit for your qualifying purchase. If at anytime you would like to switch from a physical Rewards card to a Digital Rewards card, use the same email address and personal information, and the Rewards that you've earned will transfer to your new card. Simply visit the My Account
Page, and choose the 'Create Digital Card' option.
I received a Rewards coupon through email, but I can't read the code. What should I do?
To view your current offers and promotions, visit the My Offers
page. These offers can be viewed from your mobile phone or can be printed from a computer. If you are unable to scan the coupon bar code while visiting a store, a cashier can key the bar code number to apply the discount.
Does a return count as a qualifying purchase?
No, it does not. If a partial return, i.e. where additional merchandise is purchased within the same transaction and the total transaction is greater than $0, then it could apply.
How does the 30 day receipt look-up benefit work?
As an added benefit to Big Rewards members, a store associate can access your receipt up to 30 days after your in-store purchase. Please note that this feature is not available in all stores.
Can I view transaction history in my Rewards account?
As an added benefit to Big Rewards members, you can easily access your transaction history within your account. Transactions can show up in your purchase history in a few ways:
- You can present your Rewards card during your in-store purchase.
- You can order online and view your profile (which includes your Big Rewards).
- You can manually add a transaction to your account by keying in a few details from your receipt.
What if I don't have my card when I make a purchase in a Big Lots store?
A store associate can look up your Rewards card at the register using your email address, first and last name or a combination of these. If you have a digital card, you can present it at check out on your smartphone. For online purchases, just make sure you are logged into your Big Lots account when purchasing and we'll automatically link the transaction to your account. Please verify that your online profile includes your Rewards number, learn how here
. In our California stores, store associates cannot lookup Rewards information at the register. If you make a purchase without using your Rewards number, don't worry, you can add it manually to your account, learn how here
How do I add my rewards number to my online profile?
To add your new Rewards card number to your online account, first you will need to log-in to your profile. Once you are logged in, visit the Update Big Rewards card page. Enter your new number in the 'Update Big Rewards Card' box. Click 'Save Card Number' and you are all set! Your new Rewards card has been added to your profile.
Can I share or use my Rewards more than once?
You cannot share your Rewards, as they can only be redeemed using your Rewards card or log-in credentials in your online account. Also, each Reward can only be used once.
What if I lost my card?
Simply log in
to your account and follow the instructions to replace or add a card. You can choose to create a digital Rewards card, or sync your account with a physical card. If you want to keep a physical card, visit any Big Lots store for a replacement. You can link the new card by signing into your account
online, or by visiting any participating Big Lots retail store. Once your new Big Rewards card is activated, all previous cards will be deactivated.
How do I opt out of Big Lots emails?
To opt out of Big Lots emails, simply click here
to log-in and access your account email preferences. Select all that apply and click on save preferences. To unsubscribe from all emails click here
I can't remember my password, what do I do?
Forgot your password? No worries! Simply attempt to log in to your Rewards account using your email address and then click the 'Forgot Password' link to create a new one.
If I unsubscribe from receiving all emails, will I still receive special offers?
If you unsubscribe from all emails, you will no longer receive any promotional emails from Big Lots, including Rewards coupons and any special offers. Please note that we may still contact you even if you have opted out of receiving marketing communications for transactional purposes, such as recall notices, customer service, questions related to your order, and order and shipping confirmations. Your opt-out is limited to the email address used and will not affect subsequent subscriptions.
Who is Big Lots?
Big Lots is a unique, non-traditional, discount retailer operating more than 1,400 stores in 47 states. We carry an assortment of products in categories such as Food, Consumables, Furniture & Home Décor, Seasonal, Soft Home, Hard Home, and Electronics, and Accessories. We are committed to providing amazing values every day. Big Lots is a publicly traded company listed on the New York Stock Exchange (NYSE: BIG) with annual revenues exceeding $5 billion.
What are your store hours?
Most stores are open 9 a.m. - 9 p.m. Monday through Saturday and 10 a.m. - 9 p.m. on Sunday. We occasionally change our store hours, please click here
to view your local store hours and temporary holiday hours.
How can I find a store near me?
To find a store in your area, click here
to visit our store locator page. Simply enter your zip code or city and state to find the Big Lots closest to you.
Why are some prices online different than in stores?
Pricing, promotions, styles and availability may vary by store and online. For example, Big Lots may offer special promotional pricing that is for online purchases only. To see if varied prices qualify for a price match, click here
Does Big Lots accept coupons?
Big Lots does not accept manufacturer coupons or discounts unless they have been approved by our Big Lots corporate office for in-store and online purchases.
Does biglots.com have the same items as stores?
Most of the products available for purchase on biglots.com are also available in stores. To find out if a product you're looking for is available at a store near you, enter your zip code on the product page. Please note: products in the store may differ from products online, depending on area of country and time of year. Our stores also carry items that may not be available online, and we may also offer items that are exclusively online.
How do I submit a request for a donation or sponsorship from Big Lots?
To learn more about our giving focus and to see if your organization is eligible to apply for a gift, click here
How do I get more information about the Big Lots Survey I saw on my receipt?
to learn more and take the Big Lots survey
What is the Easy Leasing Program?
Big Lots offers an Easy Leasing program as an alternate way to purchase Furniture, select Seasonal, and select Home items. We have a lease-to-own option that is offered in Big Lots stores (some state and location limitations apply). There is a $150 minimum purchase requirement to participate in the leasing program. Please visit our store locator
and enter your zip code to find a store near you that offers Easy Leasing. Please note Big Lots does use a third party provider to manage our Leasing program. For additional information click here
or you can contact Progressive Leasing directly at 877-898-1970.
Who do I contact about my online shopping experience?
To send Big Lots an email about a recent online shopping experience, click here
Who do I contact about my in-store shopping experience?
To send Big Lots an email about a recent in-store shopping experience, click here
Do you allow pets in your store?
Big Lots welcomes service animals in our stores in accordance with the Americans with Disabilities Act (ADA). We do not require proof of pet training or special jackets.
I have questions about my product (i.e. where is it made, who makes it, etc.)?
For information on product details and descriptions, please check out our website. If you need additional information about a product that is not shown on the website you can contact our Customer Care team. Click here
to visit our Contact Us page.
What is the Price Hold program?
Price Hold is a program that allows our shoppers to hold the current price of an item when an item is out of stock, or you cannot pay for that item in full. We will hold that price until the item is either re-stocked and delivered to the store, or you have paid the proper amount in order to purchase it. Once you are within two weeks of paying off the Price Hold, we will have you contact the store to verify that the merchandise will be available when you plan to pick it up. Please note that the Price Hold program is only available in our stores that carry furniture. To find a store near you that sells furniture items, visit our store locator
and enter your zip code.
How do I add items to my cart?
To add items to your cart, simply browse any of our products online. Once you find a product or products that you love, select the quantity you would like to buy, click on the "add to cart" button and you’re all set!
How do I use my cart?
To view your cart, click on the shopping cart icon located in the upper right-hand corner of your screen. All of the items you have added to your cart will appear on this page. Once you have finished your online shopping, you can checkout right from your shopping cart.
How do I check out?
To checkout, simply click on the "Checkout Now" button in the upper right-hand corner or the lower right-hand corner of your shopping cart. From there you will arrive in the checkout process where you will select your preferred shipping method, be asked for your address, and your form of payment.
Can I place an order using my phone?
Yes! Our mobile site provides a fast and convenient way to view products online, add items to your cart, and make purchases. Our mobile site can be viewed on any smart phone.
How can I find out if a product is available in-store or online?
To determine if a product is in-stock and available for purchase online or in-store, simply search for that product on biglots.com. From here you will be taken to the product page which will give you more details. If the item is available for purchase on the site, you will have the option to "add to cart". If the item is available in-store, you can enter your zip code in the "find at your local store" section. This will give you a listing of stores near you that may have the product in stock.
Do you offer rain checks on products that are out of stock?
At this time, Big Lots does not offer rain checks for merchandise that is out of stock both online and in-store.
Does Big Lots offer back-in-stock notifications?
Unfortunately, we are unable to offer back-in-stock notifications. Use the store locator
with your zip code to find a store near you that may have your product available.
How do I join your affiliate program?
Big Lots offers a comprehensive affiliate program with competitive commissions and thousands of products available through data feeds. Click here
to learn more and sign up!
What are Big Lots' social media guidelines?
For the full Big Lots social media guidelines, click here.
I can't remember how to log in to my account. What should I do?
If you are having difficulty remembering where to go to access your online account, simply click here
. You will then be prompted to enter your email address and your password.
How do I reset my user name or password?
For help with resetting your username and password click here
to be directed to our password help page. You will then be prompted to enter your email address, and we’ll send you a link to reset your password.
How do I create an account online?
Creating an online account is quick, easy and it's free! Simply click here
and enter your name, email address and a password and you're ready to go.
Can I create a Biglots.com account before I place an order?
Yes, simply click here
to create an online account and then proceed to place your order.
How can I manage my email subscriptions?
To manage your email subscriptions, click here
. You will then be prompted to log-in and from here you will have access to your account email preferences. Select all of the options that apply and click on ‘Save Preferences’.
How do I place an order?
To place an order, select and add items to your shopping cart and click the 'checkout' button. If you already have an online account
, you may log in at this time. If not, you may create an account
or checkout as a guest. Fill out your billing and payment information, making sure it all matches up with the credit card you plan to use. Double check your information and your order details, then click the ‘place my order’ button to submit your order.
You're done! We suggest keeping a copy of your order confirmation for your own records and we will also email you one as well.
How can I check the status of an online order?
After an order is placed, you can track the status anytime. To track your order online, click here
How can I change or cancel my online order?
If you change your mind shortly after you place your order, you will have an opportunity to log-in and cancel your order. After that, it cannot be cancelled, but it can be returned. If you need help or have any further questions about this, please call our Customer Care team at 1-866-BIG-LOTS (244-5687).
Why was my order cancelled by Big Lots?
In some instances we may not be able to fulfill all or part of your biglots.com order. If that is the case, we will notify you via email. If you have any questions please contact us
and reference your order number found in your email notification.
When is my credit card charged?
Your credit card is charged once you complete your online order, and we have processed your shipment.
Why was my credit card charged multiple times for one order?
We charge your credit card when the items in your order have been processed and shipped. If you ordered multiple items, and they were shipped separately, you might see separate charges for each item. We will not charge you more than you authorized during checkout.
Can I place an order for a large quantity of items?
Yes, however, our system does limit the quantity of items that you are able to purchase. If you exceed the maximum quantity of items, please feel free to place an additional order online or visit any of our local stores.
I'm missing a part/piece of hardware for my furniture. What should I do?
If you are missing pieces to a product you ordered, please call our Customer Care team at 1-866-BIG-LOTS (244-5687).
Does Big Lots offer a layaway program?
Unfortunately, Big Lots does not offer a layaway program.
Can I use gift cards online?
At this time, gift cards cannot be redeemed or purchased online.
How do I use a promo?
If you have a Big Lots promo code that you would like to use on biglots.com, simply enter your promo code after adding your items into your shopping cart.
Does Big Lots offer gift wrap/packaging for online orders?
At this time, Big Lots does not offer gift wrap or packaging for online orders.
What is the return policy for items purchased online?
Most merchandise purchased on biglots.com can be returned either in-store or by mail. The return must be made on or before the return by date listed on the packing slip. The merchandise must be in its original condition, complete with accessories, packaging and instructions. Merchandise returned by mail must be accompanied by the packing slip. Merchandise returned in-store must be accompanied by the packing slip or the order confirmation email showing the order number. Refunds will be issued in the same form of payment originally used for the purchase. Shipping and handling fees may not be refundable. We reserve the right to research the original purchase and to limit or decline refunds. You may be charged a processing fee. The processing fee will be 20% of the purchase price. For full return policy, details and restrictions, click here
What is the return policy for items purchased in a Big Lots store?
Most merchandise purchased in a Big Lots store can be returned to a store within 30 days of the date of purchase. The merchandise must be in its original condition, complete with accessories, packaging and instructions, and be accompanied by a receipt. Refunds will be issued in the same form of payment originally used for the purchase. We reserve the right to research the original purchase and to limit or decline a refund or exchange. Please note that items purchased in a Big Lots store cannot be returned by mail. For full return policy, details and restrictions, click here
How do I return an item I bought online?
There are two ways to return a product bought on biglots.com:
Bring the packing slip or order confirmation email, along with the items you wish to return in their original packaging and condition, to your Big Lots store of choice and we'll take care of the rest. Find a Big Lots store near me
- View your Order History by clicking here and logging on to your account or entering your email address and order number.
- Click on the order number for the item you want to return. Your order number is on the reverse side of the packing slip and on your order confirmation email.
- From your order details page, click "Return Item" and select the items you would like to return. We will generate your return documentation and provide instructions for sending back your package.
If you wish to return a Serta mattress or box spring, contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for assistance with making your return. Please be prepared to provide your order number and email address, or your rewards number, so that we may better assist you.
- Returns must be made within 30 days of receipt
- The item must be in its original packaging and condition
- Returns are subject to a 20% of purchase price processing fee*
- Delivery and handling fees will not be refunded*
*Some exclusions may apply
If you need assistance with your return, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687). To view our full return policy click here
How do I return a Big! Delivery item?
If your item was delivered to you via BIG! Delivery, please follow the instuctions below.
- Returns must be made within 30 days of receipt.
- Bring the item, along with all packaging, paperwork, parts and accessories to any Big Lots store.
- Present the item and the order confirmation email showing the order number to a store associate for assistance
- To ensure a refund or exchange, the item must be in its original packaging and condition.
- If you do not wish to return an item delivered to you via BIG! Delivery to a Big Lots store, contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for assistance with making your return. When contacting our Customer Care Support Center, please be prepared to provide your order number and email address, or your rewards number, so that we may better assist you.
Additional Return Rules & Restrictions
Unless you received a damaged or defective item or an item different than what you ordered:
- You may be charged a processing fee of up to 15% of the items' sales price.
- Delivery and handling costs will not be refunded.
I need to return an item I assembled. What should I do?
If you need to return an item that you purchased in store and it has been assembled, you can simply return it into any Big Lots store. Some assembled items do not require their original packaging but must have a proof of purchase to return them. If you need to return an assembled item that you purchased online, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).
How do I track my return?
To track your return you can either use the link in the email or you can visit our Order Status
How do I know if a product I bought has been recalled and what do I do with the recalled product?
To determine if a product you purchased has been recalled, click here
for a current listing of any recalled products. If the product has been recalled and you purchased it in-store, please bring the recalled item to the store nearest you for a refund. If the product has been recalled and you purchased it online, you may return the item to your local store or visit our order history
page to return by mail.
I need to return an item but I cannot find my packing slip. What should I do?
If you need to return an item that was purchased online but you cannot find your packing slip, visit our order history
page for information on starting the return process. You may also return your item at any one of our stores. Just bring in a copy of your order confirmation email, shipment confirmation email or a copy of your order details.
How do I return an item greater than 70 lbs.?
If you are returning a damaged, defective or incorrect item and it weighs more than 70 lbs., or you are unable to use your pre-paid return shipping label, please contact our Customer Care Team at 1-866-BIG-LOTS (244-5687).
Can I exchange items bought on the website?
If you purchased an item online and would like to exchange it, please bring that item into a Big Lots store. We cannot accept or process exchanges by mail. Exchanges will be made only if an item identical to what you originally purchased is available, and at a lower or original cost at the time of the exchange.
Can I return a gift that was bought for me on biglots.com?
If you received an item from biglots.com as a gift and wish to return it back through the mail, a refund will be issued back to the original source of payment (i.e., the credit card that was used by the person who purchased the gift). If you wish to return the gift you received into a store, a refund will be issued in the form of a merchandise credit (Big Lots gift card) which is valid for in-store use only.
Who pays for return shipping costs?
We will cover the cost of return shipping for items being returned that are damaged, defective, or if the wrong item was shipped.
What information should be included with return via mail?
In order to process your return accurately and timely, please include the original packing slip, return slip, all items in packaging, paperwork, parts, and accessories. Please note that items purchased in a Big Lots store cannot be returned by mail.
How do you collect, use, and share my personal information?
How do you secure my credit card information when I submit it to one of your websites?
We make great efforts to protect the personal information you submit to our website, including credit card information. We take cyber-security very seriously. We use modern technology and processes and are working with industry leading partners to ensure high security when you are using our site.
How is my email address used?
. Some examples of how we may use your email address are to keep your rewards program membership profile updated, to send you advance copies of our ad and other special benefits, notify you of offers, coupons and discounts, and to email you status updates about your account and the Rewards Program.
What are the shipping options?
When ordering items off of our website there are three shipping options:
Economy 5-8 business days
Standard 3-7 business days
Expedited 1-2 business days
Our business days are Monday thru Friday, excluding holidays.
Big Lots uses Ground and Express shipping options to meet your service level. If you package is a lower weight, our carrier will team up with the United States Postal Service (USPS), and your local Post Office will complete your delivery.
What does estimated delivery date mean?
There are two types of estimated delivery dates.
1. Up to the point that your order is fulfilled, we will provide an estimated delivery date range that includes processing and transportation time.
2. Once we have processed your order, you will receive a Shipping Confirmation email that includes a tracking number. Clicking this tracking link will bring up an updated estimated delivery date along with tracking details.
When can I expect my order to arrive
You will receive a date range for each shipping option during checkout prior to completing your order. After the order is placed, it will take 1-3 business days to process the order before you receive a shipping confirmation email with your tracking number. By clicking this tracking link, you will be provided with an estimated delivery date, along with tracking details. You can also click here
to log-in and view your orders. Once you are logged-in, you can view your order history, shipping status and details, as well as your tracking number.
Can I change my shipping option after my order is placed?
At this time, no change can be made to the shipping option after the order is completed. In order to select the appropriate delivery time to meet your needs, please refer to the delivery date options at checkout.
How are shipping charges determined?
Shipping charges are determined based on the shipping option you select and the weight of the items in your order. Larger items may require a handling fee.
How will I know my shipping charges?
You will see your estimated shipping, handling, and taxes listed in checkout before you place your order. The amount is not final until your items are shipped. You can get up-to-date order information by clicking here
to access your account.
Why do carriers label a package as undeliverable?
Our carriers may deem a package undeliverable if an address is incorrect, if there is an address or label format issue, or if there have been failed delivery attempts.
What happens if the carrier cannot deliver the order and it becomes an "undeliverable package"?
Should the carrier return an undeliverable package, you will receive a notification by email and be issued a full refund that includes the shipping charges. Big Lots will not re-ship the order, but you can place another order with the new address if the item(s) are in stock.
What is Big! Delivery?
Big! Delivery is a $110 unlimited flat rate delivery service on select heavy or large items that do not ship through the FedEx network. Items include mattresses and select indoor and outdoor furniture. Valid only at biglots.com.
To learn more about Big! Delivery click here.
What are the Big! Delivery options?
When ordering items on biglots.com that qualify for Big! Delivery there are three service levels (delivery options vary by item):
Threshold - You will be contacted when your order is ready to ship to schedule final delivery*
- Once your items are ready, you will be contacted to schedule a delivery date with a 4 hour window
- Delivery to the first available dry space of your choice including garage, backyard, deck or first room of home.**
- Please note delivery fee will be reflected in your cart.
- Additional items purchased in the same transaction ship at no additional cost
To learn more about the Big! Delivery service levels click here.
*You will have the option to choose a specific delivery date once you’ve been contacted. You will be contacted via phone or email.
**Due to the coronavirus, we have suspended all in-home Big! Delivery service. Our drivers WILL deliver to the front door, side door, or garage door, but WILL NOT bring items inside the home or into the garage.
Can I change my delivery option after my order is placed?
At this time, no change can be made to the delivery option after the order is completed. In order to select the appropriate delivery time to meet your needs, please refer to the delivery options at checkout.
Can I change my delivery date after it has been scheduled?
Contact the delivery carrier at least 24 hours in advance of the scheduled delivery date to reschedule your delivery. You can find the contact information in your delivery appointment scheduling email.
Where do we ship?
Big Lots ships to residential and business street addresses within the 48 contiguous states. Big Lots does not currently ship to Alaska and Hawaii and we do not ship to P.O. boxes.
Does Big Lots Ship to APO, FPO or DPO Addresses?
At this time, we do not ship to APO, FPO or DPO addresses.
How do I change the shipping address for my order?
If you have not yet placed an order, you can update your shipping address during the checkout process. You can also update your shipping address directly in your account by clicking here
. Once you have placed an order, you cannot edit the shipping address. If possible, you may cancel your order and place a new one. Just log into your account and cancel your order from there. You may also contact our Customer Care team at 1-866-BIG-LOTS (244-5687).
Will my order arrive in multiple packages?
If your order has multiple items, it may require multiple packages to fulfill. This will not impact your shipping charges. You will receive a tracking number for each package.
How do I ship my order to a non-billing address?
To ship items to an address that is different from your billing address, simply enter a new address during the checkout process.
How do I track my order?
You will receive a tracking number link to the carrier's web site in your shipping confirmation email. Click here
to log-in and view your previous orders and find your tracking information.
For Serta mattress orders, please click here
to track your order and view its status. Make sure to have your order number and your zip code ready.
Can I ship my order to multiple addresses?
Unfortunately you cannot ship to multiple addresses, however, you can create a separate order for each shipping address.
Which deliveries will be charged sales tax?
Applicable sales tax will be added in accordance with state and local statutes.
Can I ship to a Big Lots store?
At this time we do not offer the ability to ship to a Big Lots store.
Can I ship to a place of business?
Yes, you can ship an item to any place of business with a valid street address, within the 48 contiguous states. We cannot, however, ship to a business with a P.O. box address.
What do I do if my delivery item is damaged?
If you received a damaged item after your scheduled delivery, please contact our Customer Care Team at 1-866-BIG-LOTS (244-5687).
Who do I contact if I have a question about my in-store/online transaction?
For credit/debit/EBT purchase questions, please contact us
. If you have questions about your declined in-store check purchase, please contact our 3rd party check collection agency, Certegy, toll-free at 1-800-533-4909.
I have duplicate/multiple charges on my account for the same transaction. How can I resolve the issue?
For questions regarding duplicate/multiple charges on your account, please contact us
My refund hasn't posted to my account yet. How can I resolve the issue?
For a refund processed on your credit or debit card, timing is controlled by the issuing bank and can take up to 5 business days to post into your account after it is processed by Big Lots. For issues surrounding your refund, please contact us
Does Big Lots accept SNAP/EBT benefits?
Only select stores accept SNAP/EBT benefits. To find a participating store, click here
to be directed to our store locator page. Enter your zip code or city and state to find the Big Lots locations in your area, then use the SNAP/EBT filter option to locate a participating Big Lots store. Click here
for more information about the SNAP program.
Does Big Lots accept checks?
Big Lots will accept both personal and commercial checks for in-store purchases only. Big Lots does not accept any form of 3rd party checks, counter checks, post dated checks, checks made out to "cash", checks made for more than the amount of purchase, payroll checks, money orders, or travelers checks.
How do I obtain a duplicate receipt for in-store purchases?
Duplicate sales receipts for in-store purchases are provided for all transaction at the registers.
How do I obtain a duplicate receipt for an online order?
You can obtain a duplicate receipt for your online order by visiting biglots.com and logging into your online account. From here, you are also able to review your online purchase and print your order confirmation. Click here
to view your online account.
Where can I purchase a gift card?
Gift cards are available for purchase at any of our stores.
Can I use my Big Lots gift card online?
At this time, we do not accept gift cards as a form of payment online.
Can I check my Big Lots gift card balance online?
At this time, we do not offer the ability to check your gift card balance or transfer/reload balances from one gift card to another online.
How do I check the balance on my gift card?
To easily check the balance of your gift card, simply call the number provided on the back of your card to listen to your available balance. If you are not able to call to retrieve your balance, bring your gift card in to any one of our stores. Our cashiers can scan the card to retrieve the balance.
My organization is tax - exempt. How can I make purchases in-store or online?
At this time, there are no eligible Tax Exempt items allowable for online purchases. With the proper documentation and identification, Tax Exempt purchases are available in stores.
What forms of payment do you accept online?
We accept Visa, Mastercard, American Express, and Discover for online purchases. At this time we do not accept paypal, bitcoin or google wallet for online purchases.
What forms of payment do you accept In-store?
We accept cash, checks, gift cards, merchandise cards, EBT/ SNAP (at select stores), Visa, Mastercard, Big Lots Credit Card, American Express, Discover, and Apple pay for in-store purchases.
How many days do I have to pick up my order in store?
Two full business days after the Ready for Pick up email has been sent. You can view orders along with store information from your Order History.
Can I sign up for text messages letting me know my order is ready for pick up?
While this service hasn’t yet launched, we promise good things are coming.
Can I pick up my order the same day?
Yes, orders placed before 5 p.m. can usually be picked up the same day. Always wait to receive the Ready for Pick up email before heading to your store.
How do I cancel my Pick up In Store order?
Your order will be cancelled if it has not been picked up within two full business days after the Ready for Pick up email is sent. You will not be charged for these items and will receive an email confirming the cancellation.
What happens if I don’t pick up my order?
Your order will be cancelled if it has not been picked up within two full business days after the Ready for Pickup email is sent. You will not be charged for these items and will receive an email confirming the cancellation.
Can I change my pick up location after placing a Pick up In Store order?
No, not at this time. We suggest letting your order cancel by not picking it up. You can place a new Pick up In Store order at your preferred location at any time.
Can someone else pick up my order for me?
Yes, you can set an alternate pick up person while checking out. Please note that this cannot be done once your order has been placed.
What do I need to bring to pick up my order?
You will need the Ready for Pick up email (shown on your phone or printed) along with a government issued photo ID.
How do I pick up my order once I arrive at the store?
See a cashier who will scan the order barcode found in the Ready for Pick up email (shown on your phone or printed). After showing your government issued photo ID, the cashier will retrieve your items and you’ll be on your way.
Can I apply a promo code to my Pick up In Store order?
Yes, you can apply a promo code only during the checkout process online.
Will I get a receipt for my Pick up In Store order?
Yes, the store will provide one when your order is picked up. You can also find your order information in your Order History.
How do I earn a Reward on a Pick up In Store order?
If you are a Rewards customer and are logged in when placing your order, your transaction will be reflected in your account within 48 hours of the order being picked up. If you forgot your Reward, see an associate to link it to your account.
Can I price match my order?
Yes, see a store associate for further assistance.
Is there an additional charge for Pick up In Store orders?
No, it’s a FREE option we’re happy to provide Big Lots customers.
How can I return items from my order?
Simply bring your return and your receipt to any Big Lots store.
Can gift cards be used on Pick up In Store orders?
When am I charged for my order?
When it is picked up and only when it is picked up.
Where Should I Park?
Pull up to the curb as close to the store as possible and call the phone number listed on your order.
What if I’m picking up for someone else?
When you call the store, please have the order information ready. They will ask for the name of the person who placed the order.
Do I need identification?
Yes, you’ll need to show ID to pick up the order.
When can I pick up my order?
When you get your Ready for Pickup Email, head to the store. Curbside will only be available during daylight hours. Associates will not bring your order out to you after dark.
What is Same Day Delivery?
Same Day Delivery features convenient same day and scheduled delivery from your local Big Lots stores. Delivery is available 7 days a week for everything from small household essentials to furniture and more. You can choose from two-hour delivery windows and the items must be in stock. Orders received prior to 2pm local time will be eligible for same-day delivery.
Where is Same Day Delivery available?
Same Day Delivery on BigLots.com is available from most Big Lots stores. However, there are some areas where availability is limited or not yet available. Hours and delivery windows vary by store. If you don’t see your local store, please check back soon on BigLots.com since new stores will be added in the future.
Who are our delivery professionals?
We're working with PICKUP’s Delivery Pros who are composed of a fully vetted network of independent contractors from your local community. Delivery Pros undergo a comprehensive background check and onboarding to ensure a safe and reliable delivery experience.
How do I schedule my delivery?
You can schedule delivery on BigLots.com as soon as same day, or later in the week – it’s your choice! Delivery availability and windows vary by market and store, and are subject to store operating hours including holidays. You will receive updates as your delivery progresses.
What if there are no delivery windows available?
Sometimes delivery windows may not be available due to high demand. If you are unable to find a window that works, we recommend checking back frequently or selecting from available windows. We are constantly adding available delivery windows.
What will the Delivery Pro present to the store when picking up items?
The customer’s name, order details and order # will be presented in the Delivery Pro’s mobile app.
What items can I order using Same Day Delivery?
Almost anything in stock in your local Big Lots store can be delivered. This includes household essentials, groceries, apparel, footwear, electronics, kids, toys, pet supplies, personal care, holiday, seasonal, bed & bath, home décor, home storage, furniture and mattresses.
Is there anything Big Lots does not deliver same day or require special handling?
Some items, such as large gazebos, require special handling. Once you place your order, our Success Team will contact you to gather more details based on the specialty items. Customers can contact PICKUP at 877-244-5087 for more information about specialty items.
What does Same Day Delivery include?
During the pandemic, we are providing contactless delivery on all orders. Small items will be delivered to the customer’s doorstep. Large items such as furniture and mattresses will be delivered to the closest accessible street-level to the front door.
When is Same Day Delivery available?
Same Day Delivery is available 7 days a week during store hours. Hours and availability may vary by location. Customers can visit biglots.com for the latest information on store hours and coverage.
How do I request assembly of my items?
Big Lots does not offer assembly services at this time.
How do I request haul-away of my old items?
Due to the pandemic, haul-away is not available at this time. Please visit BigLots.com for the updates.
What do the Delivery Pros do to protect furniture?
Delivery Pros will inspect and secure all furniture and extra-large items for transport with tie-down straps, blankets and stretch wrap.
What does Same Day Delivery cost?
Please refer to pricing on BigLots.com by adding items the delivery details to your basket. The delivery cost will be presented prior to placing your order.
Who can I contact if these is an issue with my delivery?
Please contact PICKUP at 877-244-5087. We apologize for any delays you may experience due to increased call volume. For more efficient service, customers may also email email@example.com or request a call back while holding their place in line.
What happens if I need to cancel my delivery?
To request a cancellation, please call PICKUP at 877-244-5087 or email firstname.lastname@example.org and a Delivery Success Specialist will be able to assist you. Cancellation fees may apply.
What happens if I need to return an item?
If you need to return an item, please contact Big Lots Customer Care at (866) 244-5687 where we can assist you with next steps and proceeding with the return. You may also be able to return items to your local Big Lots store.
What happens if I need to modify or reschedule an order?
Please contact Big Lots Customer Care at (866) 244-5687 and we can assist you with next steps and proceeding with the order modification.
What happens if my card gets declined?
The order will be cancelled to protect customer information. A new order can be placed on Biglots.com.
What precautions are Delivery Pros taking to ensure a safe delivery?
Delivery Pros are encouraged to follow safety precautions with company-issued PPE including masks, nitrile-coated gloves, hand sanitizer while practicing social distancing. We also offer optional signature-free, contactless delivery with a clean delivery from the store to your door with your items delivered in dedicated vehicles. To learn more: https://pickupnow.com/covid19/.
How do I tip Delivery Pros?
Tipping is optional and always sincerely appreciated by the Delivery Pros. Once your delivery is complete, you’ll receive an email and a SMS/text message with a link to tip your Delivery Pros.
Does the customer need to be present at the store in order to accept my order?
The customer is not required to be present at the store. The Delivery Pro will do all the work. For furniture and larger items, your Delivery Pro will contact you prior to arrival to confirm order details and any special instructions/accommodations.
How can I prepare for my furniture delivery?
To better prepare for your delivery, we’ve provided a few tips for furniture delivery: 1) Your Delivery Pro will contact you prior to arrival at the store to introduce himself and confirm your order details. 2) Please be sure that the path to the street-level delivery location is clear before your Delivery Pro arrives.
How can I provide feedback about my delivery?
Once your delivery is complete, you’ll receive an email and text message with a survey link to share feedback about your delivery experience. We appreciate any and all feedback!
What happens when some of the items I ordered are not available?
If an item you ordered is unavailable at the store, it will be removed from your order. You will receive a follow-up email from Big Lots informing you which items are unavailable. If this impacts your decision to proceed with the order or delivery, please contact PICKUP at 877-244-5087 and a Customer Success Specialist will be able to assist you.
What is a credit card authorization hold?
In order to reserve your items, Big Lots authorizes a hold of funds on the customer’s credit card at the time of purchase. Once your items have been picked up by your Delivery Pro, the hold will be released. If your order is not completed for some reason, the hold will also be released. Please note, this may take up to 3 days.