What do I do if my delivery item is damaged?
If you received a damaged item after your scheduled delivery, please contact our Customer Care Team at 1-866-BIG-LOTS (244-5687).
Who do I contact if I have a question about my in-store/online transaction?
For credit/debit/EBT purchase questions, please contact us
. If you have questions about your declined in-store check purchase, please contact our 3rd party check collection agency, Certegy, toll-free at 1-800-533-4909.
I have duplicate/multiple charges on my account for the same transaction. How can I resolve the issue?
For questions regarding duplicate/multiple charges on your account, please contact us
My refund hasn't posted to my account yet. How can I resolve the issue?
For a refund processed on your credit or debit card, timing is controlled by the issuing bank and can take up to 5 business days to post into your account after it is processed by Big Lots. For issues surrounding your refund, please contact us
Does Big Lots accept SNAP/EBT benefits?
Only select stores accept SNAP/EBT benefits. To find a participating store, click here
to be directed to our store locator page. Enter your zip code or city and state to find the Big Lots locations in your area, then use the SNAP/EBT filter option to locate a participating Big Lots store. Click here
for more information about the SNAP program.
Does Big Lots accept checks?
Big Lots will accept both personal and commercial checks for in-store purchases only. Big Lots does not accept any form of 3rd party checks, counter checks, post dated checks, checks made out to "cash", checks made for more than the amount of purchase, payroll checks, money orders, or travelers checks.
How do I obtain a duplicate receipt for in-store purchases?
Duplicate sales receipts for in-store purchases are provided for all transaction at the registers.
How do I obtain a duplicate receipt for an online order?
You can obtain a duplicate receipt for your online order by visiting biglots.com and logging into your online account. From here, you are also able to review your online purchase and print your order confirmation. Click here
to view your online account.
Where can I purchase a gift card?
Gift cards are available for purchase at any of our stores or online here.
Can I use my Big Lots gift card online?
Yes! You can now use your gift cards online at Biglots.com!
Can I check my Big Lots gift card balance online?
Yes! You can check your gift card balance online, click here.
How do I check the balance on my gift card?
To easily check the balance of your gift card, simply call the number provided on the back of your card to listen to your available balance. If you are not able to call to retrieve your balance, bring your gift card in to any one of our stores. Our cashiers can scan the card to retrieve the balance.
To check online, click here.
My organization is tax - exempt. How can I make purchases in-store or online?
At this time, there are no eligible Tax Exempt items allowable for online purchases. With the proper documentation and identification, Tax Exempt purchases are available in stores.
What forms of payment do you accept online?
We accept Visa, Mastercard, American Express, and Discover for online purchases. At this time we do not accept paypal, bitcoin or google wallet for online purchases.
What forms of payment do you accept In-store?
We accept cash, checks, gift cards, merchandise cards, EBT/ SNAP (at select stores), Visa, Mastercard, Big Lots Credit Card, American Express, Discover, and Apple pay for in-store purchases.
How many days do I have to pick up my order in store?
Two full business days after the Ready for Pick up email has been sent. You can view orders along with store information from your Order History.
Can I sign up for text messages letting me know my order is ready for pick up?
While this service hasn’t yet launched, we promise good things are coming.
Can I pick up my order the same day?
Yes, orders placed before 5 p.m. can usually be picked up the same day. Always wait to receive the Ready for Pick up email before heading to your store.
How do I cancel my Pick up In Store order?
Your order will be cancelled if it has not been picked up within two full business days after the Ready for Pick up email is sent. You will not be charged for these items and will receive an email confirming the cancellation.
What happens if I don’t pick up my order?
Your order will be cancelled if it has not been picked up within two full business days after the Ready for Pickup email is sent. You will not be charged for these items and will receive an email confirming the cancellation.
Can I change my pick up location after placing a Pick up In Store order?
No, not at this time. We suggest letting your order cancel by not picking it up. You can place a new Pick up In Store order at your preferred location at any time.
Can someone else pick up my order for me?
Yes, you can set an alternate pick up person while checking out. Please note that this cannot be done once your order has been placed.
What do I need to bring to pick up my order?
You will need the Ready for Pick up email (shown on your phone or printed) along with a government issued photo ID.
How do I pick up my order once I arrive at the store?
See a cashier who will scan the order barcode found in the Ready for Pick up email (shown on your phone or printed). After showing your government issued photo ID, the cashier will retrieve your items and you’ll be on your way.
Can I apply a promo code to my Pick up In Store order?
Yes, you can apply a promo code only during the checkout process online.
Will I get a receipt for my Pick up In Store order?
Yes, the store will provide one when your order is picked up. You can also find your order information in your Order History.
How do I earn a Reward on a Pick up In Store order?
If you are a Rewards customer and are logged in when placing your order, your transaction will be reflected in your account within 48 hours of the order being picked up. If you forgot your Reward, see an associate to link it to your account.
Can I price match my order?
Yes, see a store associate for further assistance.
Is there an additional charge for Pick up In Store orders?
No, it’s a FREE option we’re happy to provide Big Lots customers.
How can I return items from my order?
Simply bring your return and your receipt to any Big Lots store.
Can gift cards be used on Pick up In Store orders?
Yes, gift cards can be used online when you choose the Pick up In Store option.
When am I charged for my order?
When it is picked up and only when it is picked up.
Where Should I Park?
Pull up to the curb as close to the store as possible and call the phone number listed on your order.
What if I’m picking up for someone else?
When you call the store, please have the order information ready. They will ask for the name of the person who placed the order.
Do I need identification?
Yes, you’ll need to show ID to pick up the order.
When can I pick up my order?
When you get your Ready for Pickup Email, head to the store. Curbside will only be available during daylight hours. Associates will not bring your order out to you after dark.
What is Same Day Delivery?
Same Day Delivery features same day delivery of your items, scheduled at your convenience and delivered from your local Big Lots stores. Delivery is available 7 days a week for everything from small household essentials to furniture and more. You can Choose from two-hour delivery windows for all in stock items. Orders received prior to 2pm local time will be eligible for same-day delivery. Orders received after 2pm local time will be eligible for next day delivery. Some items may not be available for same day delivery or may have earlier order cutoff times depending on the item’s size and delivery address.
Where is Same Day Delivery available?
Same Day Delivery on BigLots.com is available from most Big Lots stores. However, there are some areas where availability is limited or not yet available. Hours and delivery windows vary by store. If you don’t see your local store, please check back soon on BigLots.com since new stores will be added in the future.
Who are our delivery professionals?
We're working with PICKUP’s Delivery Pros who are composed of a fully vetted network of independent contractors from your local community. Delivery Pros undergo a comprehensive background check and onboarding to ensure a safe and reliable delivery experience.
How do I schedule my delivery?
You can schedule delivery on BigLots.com as soon as same day, or later in the week – it’s your choice! Delivery availability and windows vary by market and store, and are subject to store operating hours including holidays. You will receive updates as your delivery progresses.
What if there are no delivery windows available?
Sometimes delivery windows may not be available due to high demand. If you are unable to find a window that works, we recommend checking back frequently or selecting from available windows. We are constantly adding available delivery windows.
What will the Delivery Pro present to the store when picking up items?
The customer’s name, order details and order # will be presented in the Delivery Pro’s mobile app.
What items can I order using Same Day Delivery?
Almost anything in stock in your local Big Lots store can be delivered. This includes household essentials, groceries, apparel, footwear, electronics, kids, toys, pet supplies, personal care, holiday, seasonal, bed & bath, home décor, home storage, furniture and mattresses.
Is there anything Big Lots does not deliver same day or require special handling?
Some items, such as large gazebos, require special handling. Once you place your order, our Success Team will contact you to gather more details based on the specialty items. Customers can contact PICKUP at 877-244-5087 for more information about specialty items.
What does Same Day Delivery include?
Everything from small household essentials to furniture and more. For Large furniture items, enjoy in-home delivery to the room of your choice. Should you prefer contactless delivery, you can specify those instructions to the delivery driver when they contact you to confirm your delivery. For all other deliveries, we’re providing contactless delivery to a location of your choice (garage, patio, front door).
When is Same Day Delivery available?
Same Day Delivery is available 7 days a week during store hours. Hours and availability may vary by location. Customers can visit biglots.com for the latest information on store hours and coverage.
How do I request assembly of my items?
Big Lots does not offer assembly services at this time.
How do I request haul-away of my old items?
Haul-away is only available for items ordered with Big Delivery! "white glove" service.
California Residents: If you purchased a mattress, boxspring, foundation or futon, you are eligible to request free curbside haul-away of the same quantity of your old like-items. Click here to request free haul-away.
What do the Delivery Pros do to protect furniture?
Delivery Pros will inspect and secure all furniture and extra-large items for transport with tie-down straps, blankets and stretch wrap.
What does Same Day Delivery cost?
Please refer to pricing on BigLots.com by adding items the delivery details to your basket. The delivery cost will be presented prior to placing your order.