What do I need to bring to pick up my order?
You will need the Ready for Pick up email (shown on your phone or printed) along with a government issued photo ID.
How do I pick up my order once I arrive at the store?
See a cashier who will scan the order barcode found in the Ready for Pick up email (shown on your phone or printed). After showing your government issued photo ID, the cashier will retrieve your items and you’ll be on your way.
Can I apply a promo code to my Pick up In Store order?
Yes, you can apply a promo code only during the checkout process online.
Will I get a receipt for my Pick up In Store order?
Yes, the store will provide one when your order is picked up. You can also find your order information in your Order History.
How do I earn a Reward on a Pick up In Store order?
If you are a Rewards customer and are logged in when placing your order, your transaction will be reflected in your account within 48 hours of the order being picked up. If you forgot your Reward, see an associate to link it to your account.
Click here to manage your order.
Can I price match my order?
Yes, see a store associate for further assistance and click here
for additional information on our Price Promise.
Is there an additional charge for Pick up In Store orders?
No, it’s a FREE option we’re happy to provide Big Lots customers.
How can I return items from my order?
Simply bring your return and your receipt to any Big Lots store.
For additional information on our return policy, click here.
Can gift cards be used on Pick up In Store orders?
Yes, gift cards can be used online when you choose the Pick up In Store option.
When am I charged for my order?
Your credit card is pre-authorized after you have completed your online order. Nothing is charged to your card until an item has shipped out.
If your order contains in-store pickup items and items being shipped, you may see multiple pending authorizations when items are being shipped. We will charge you for the item(s) when it is ready to be picked up. Additional charges will eventually drop off after merchandise is picked up in-store or merchandise is delivered but could take up to several days. Your bank may hold this amount for a specified amount of time, depending on your bank's policy. Big Lots cannot remove authorizations from your account, only your financial institution can assist. Cancelled orders automatically trigger a refund or removal of a hold on your card. If you notice a pending charge against your account for a cancelled order, contact your financial institution to inquire about removing the hold or the timeframe for removing it from your Account.
How do I return a Curbside Pickup order?
Simply bring your return and your receipt to any Big Lots store.
Can I cancel my Curbside Pickup order?
Your order will be cancelled if it has not been picked up within 4 full business days after the Ready for Pick up email is sent. You will not be charged for these items and will receive an email confirming the cancellation.
Who can pick up my order?
You can set an alternate pick up person while checking out. Please note that this cannot be done once your order has been placed.
What if no one brings my products out to my car when I arrive at the store?
Call the phone number listed on your order.
Can I change my Curbside Pickup order?
No, not at this time. We suggest letting your order cancel by not picking it up. You can place a new Curbside Pick Up order at your preferred location at any time.
Do I need identification?
Yes, you’ll need to show ID to pick up the order.
When can I pick up my order?
When you get your Ready for Pickup Email, head to the store. Curbside will only be available during daylight hours. Associates will not bring your order out to you after dark.
Where Should I Park?
Park in designated spot during daylight hours, then call the phone number listed on your order.
What if I’m picking up for someone else?
When you call the store, please have the order information ready. They will ask for the name of the person who placed the order.
What is Same Day Delivery?
Same Day Delivery features same day delivery of your items, scheduled at your convenience and delivered from your local Big Lots stores. Delivery is available 7 days a week for everything from small household essentials to furniture and more. You can Choose from two-hour delivery windows for all in stock items. Orders received prior to 2pm local time will be eligible for same-day delivery. Orders received after 2pm local time will be eligible for next day delivery. Some items may not be available for same day delivery or may have earlier order cutoff times depending on the item’s size and delivery address.
Where is Same Day Delivery available?
Same Day Delivery on BigLots.com is available from most Big Lots stores. However, there are some areas where availability is limited or not yet available. Hours and delivery windows vary by store. If you don’t see your local store, please check back soon on BigLots.com since new stores will be added in the future.
Who are our delivery professionals?
We're working with PICKUP’s Delivery Pros who are composed of a fully vetted network of independent contractors from your local community. Delivery Pros undergo a comprehensive background check and onboarding to ensure a safe and reliable delivery experience.
How do I schedule my delivery?
You can schedule delivery on BigLots.com as soon as same day, or later in the week – it’s your choice! You can select your delivery day and window in your cart on Biglots.com. Delivery availability and windows vary by market and store, and are subject to store operating hours including holidays. You will receive updates as your delivery progresses.
What if there are no delivery windows available?
Sometimes delivery windows may not be available due to high demand. If you are unable to find a window that works, we recommend checking back frequently or selecting from available windows. We are constantly adding available delivery windows.
What will the Delivery Pro present to the store when picking up items?
The customer’s name, order details and order # will be presented in the Delivery Pro’s mobile app.
What items can I order using Same Day Delivery?
Almost anything in stock in your local Big Lots store can be delivered. This includes household essentials, groceries, apparel, footwear, electronics, kids, toys, pet supplies, personal care, holiday, seasonal, bed & bath, home décor, home storage, furniture and mattresses.
Is there anything Big Lots does not deliver same day or require special handling?
Some items, such as large gazebos, require special handling. Once you place your order, our Success Team will contact you to gather more details based on the specialty items. Customers can contact PICKUP at 877-244-5087 for more information about specialty items.
What does Same Day Delivery include?
Everything from small household essentials to furniture and more. For Large furniture items, enjoy in-home delivery to the room of your choice. Should you prefer contactless delivery, you can specify those instructions to the delivery driver when they contact you to confirm your delivery. For all other deliveries, we’re providing contactless delivery to a location of your choice (garage, patio, front door).
When is Same Day Delivery available?
Same Day Delivery is available 7 days a week during store hours. Hours and availability may vary by location. Customers can visit biglots.com for the latest information on store hours and coverage.
How do I request assembly of my items?
Big Lots does not offer assembly services at this time.
How do I request haul-away of my old items?
Haul-away is only available for items ordered with Big Delivery! "white glove" service.
California Residents: If you purchased a mattress, boxspring, foundation or futon, you are eligible to request free curbside haul-away of the same quantity of your old like-items. Click here to request free haul-away.
What do the Delivery Pros do to protect furniture?
Delivery Pros will inspect and secure all furniture and extra-large items for transport with tie-down straps, blankets and stretch wrap.
What does Same Day Delivery cost?
Please refer to pricing on BigLots.com by adding items the delivery details to your basket. The delivery cost will be presented prior to placing your order.
Who can I contact if there is an issue with my delivery?
Please contact PICKUP at 877-244-5087. We apologize for any delays you may experience due to increased call volume. For more efficient service, customers may also email firstname.lastname@example.org or request a call back while holding their place in line.
What happens if I need to cancel my delivery?
To request a cancellation, please call PICKUP at 877-244-5087 or email email@example.com and a Delivery Success Specialist will be able to assist you. Cancellation fees may apply.
What happens if I need to return an item?
If you need to return an item, please contact your local Big Lots store where they can assist you with next steps and proceeding with the return.
What happens if I need to modify my same day/delivery from store order
Unfortunately, once a Buy Online Pick Up in Store, Deliver From Store, or Ship From Store order is placed, there is not currently a way to modify the associated information. Please ensure your order details are correct prior to placing your order online.
What happens if I need to Change Delivery Details or Reschedule a Same Day/Delivery from Store Order?
Please contact PickUpNow at (877-244-5087 or firstname.lastname@example.org) to reschedule or change delivery details regarding your order.
What happens if my card gets declined?
The order will be cancelled to protect customer information. A new order can be placed on Biglots.com.
How do I tip Delivery Pros?
Tipping is optional and always sincerely appreciated by the Delivery Pros. Once your delivery is complete, you’ll receive an email and a SMS/text message with a link to tip your Delivery Pros.
Does the customer need to be present at the store in order to accept my order?
The customer is not required to be present at the store. The Delivery Pro will do all the work. For furniture and larger items, your Delivery Pro will contact you prior to arrival to confirm order details and any special instructions/accommodations.
How can I prepare for my furniture delivery?
To better prepare for your delivery, we’ve provided a few tips for furniture delivery: 1) Your Delivery Pro will contact you prior to arrival at the store to introduce himself and confirm your order details. 2) Please be sure that the path to the street-level delivery location is clear before your Delivery Pro arrives.
How can I provide feedback about my delivery?
Once your delivery is complete, you’ll receive an email and text message with a survey link to share feedback about your delivery experience. We appreciate any and all feedback!
What happens when some of the items I ordered are not available?
If an item you ordered is unavailable at the store, it will be removed from your order. You will receive a follow-up email from Big Lots informing you which items are unavailable. If this impacts your decision to proceed with the order or delivery, please contact PICKUP at 877-244-5087 and a Customer Success Specialist will be able to assist you.
What payment options does Big Lots offer in-store and online?
Great question! To find all of our payment options, simply click here
How do I get more information about the Big Lots Survey I saw on my receipt?
to learn more and take the Big Lots survey
Do I still earn a Reward when I redeem a Reward?
YOU BET! Redeeming a Reward on a qualifying purchase counts toward earning your next Reward.
What are Big Lots' social media guidelines?
For the full Big Lots social media guidelines, click here.
Can I share my Rewards or use them more than once?
Sorry, a Reward can only be used one time. You can’t share your Rewards, as they can only be redeemed using your Rewards card or your login credentials for your online account.
Can I use more than one Reward in a transaction?
Yes, you’ve earned it! You can use multiple types of Rewards on the same in-store transaction. On BigLots.com you’re limited to 2 total Rewards discounts.
Please note when combining Rewards with other Rewards or coupons, percent-off Rewards/coupons are always applied first, so the 2nd discount will be applied to the reduced balance. For amount-off Rewards/coupons, each coupon scanned will reduce the balance available to be applied to the next offer. Minimum purchase requirements apply for each coupon or offer.