How do I pick up my order once I arrive at the store?
See a cashier who will scan the order barcode found in the Ready for Pick up email (shown on your phone or printed). After showing your government issued photo ID, the cashier will retrieve your items and you’ll be on your way.
Can I apply a promo code to my Pick up In Store order?
Yes, you can apply a promo code only during the checkout process online.
Will I get a receipt for my Pick up In Store order?
Yes, the store will provide one when your order is picked up. You can also find your order information in your Order History.
How do I earn a Reward on a Pick up In Store order?
If you are a Rewards customer and are logged in when placing your order, your transaction will be reflected in your account within 48 hours of the order being picked up. If you forgot your Reward, see an associate to link it to your account.
Can I price match my order?
Yes, see a store associate for further assistance.
Is there an additional charge for Pick up In Store orders?
No, it’s a FREE option we’re happy to provide Big Lots customers.
How can I return items from my order?
Simply bring your return and your receipt to any Big Lots store.
Can gift cards be used on Pick up In Store orders?
Yes, gift cards can be used online when you choose the Pick up In Store option.
When am I charged for my order?
When it is picked up and only when it is picked up.
Where Should I Park?
Pull up to the curb as close to the store as possible and call the phone number listed on your order.
What if I’m picking up for someone else?
When you call the store, please have the order information ready. They will ask for the name of the person who placed the order.
Do I need identification?
Yes, you’ll need to show ID to pick up the order.
When can I pick up my order?
When you get your Ready for Pickup Email, head to the store. Curbside will only be available during daylight hours. Associates will not bring your order out to you after dark.
What is Same Day Delivery?
Same Day Delivery features same day delivery of your items, scheduled at your convenience and delivered from your local Big Lots stores. Delivery is available 7 days a week for everything from small household essentials to furniture and more. You can Choose from two-hour delivery windows for all in stock items. Orders received prior to 2pm local time will be eligible for same-day delivery. Orders received after 2pm local time will be eligible for next day delivery. Some items may not be available for same day delivery or may have earlier order cutoff times depending on the item’s size and delivery address.
Where is Same Day Delivery available?
Same Day Delivery on BigLots.com is available from most Big Lots stores. However, there are some areas where availability is limited or not yet available. Hours and delivery windows vary by store. If you don’t see your local store, please check back soon on BigLots.com since new stores will be added in the future.
Who are our delivery professionals?
We're working with PICKUP’s Delivery Pros who are composed of a fully vetted network of independent contractors from your local community. Delivery Pros undergo a comprehensive background check and onboarding to ensure a safe and reliable delivery experience.
How do I schedule my delivery?
You can schedule delivery on BigLots.com as soon as same day, or later in the week – it’s your choice! Delivery availability and windows vary by market and store, and are subject to store operating hours including holidays. You will receive updates as your delivery progresses.
What if there are no delivery windows available?
Sometimes delivery windows may not be available due to high demand. If you are unable to find a window that works, we recommend checking back frequently or selecting from available windows. We are constantly adding available delivery windows.
What will the Delivery Pro present to the store when picking up items?
The customer’s name, order details and order # will be presented in the Delivery Pro’s mobile app.
What items can I order using Same Day Delivery?
Almost anything in stock in your local Big Lots store can be delivered. This includes household essentials, groceries, apparel, footwear, electronics, kids, toys, pet supplies, personal care, holiday, seasonal, bed & bath, home décor, home storage, furniture and mattresses.
Is there anything Big Lots does not deliver same day or require special handling?
Some items, such as large gazebos, require special handling. Once you place your order, our Success Team will contact you to gather more details based on the specialty items. Customers can contact PICKUP at 877-244-5087 for more information about specialty items.
What does Same Day Delivery include?
Everything from small household essentials to furniture and more. For Large furniture items, enjoy in-home delivery to the room of your choice. Should you prefer contactless delivery, you can specify those instructions to the delivery driver when they contact you to confirm your delivery. For all other deliveries, we’re providing contactless delivery to a location of your choice (garage, patio, front door).
When is Same Day Delivery available?
Same Day Delivery is available 7 days a week during store hours. Hours and availability may vary by location. Customers can visit biglots.com for the latest information on store hours and coverage.
How do I request assembly of my items?
Big Lots does not offer assembly services at this time.
How do I request haul-away of my old items?
Haul-away is only available for items ordered with Big Delivery! "white glove" service.
California Residents: If you purchased a mattress, boxspring, foundation or futon, you are eligible to request free curbside haul-away of the same quantity of your old like-items. Click here to request free haul-away.
What do the Delivery Pros do to protect furniture?
Delivery Pros will inspect and secure all furniture and extra-large items for transport with tie-down straps, blankets and stretch wrap.
What does Same Day Delivery cost?
Please refer to pricing on BigLots.com by adding items the delivery details to your basket. The delivery cost will be presented prior to placing your order.
Who can I contact if these is an issue with my delivery?
Please contact PICKUP at 877-244-5087. We apologize for any delays you may experience due to increased call volume. For more efficient service, customers may also email firstname.lastname@example.org or request a call back while holding their place in line.
What happens if I need to cancel my delivery?
To request a cancellation, please call PICKUP at 877-244-5087 or email email@example.com and a Delivery Success Specialist will be able to assist you. Cancellation fees may apply.
What happens if I need to return an item?
If you need to return an item, please contact your local Big Lots store where they can assist you with next steps and proceeding with the return.
What happens if I need to modify my same day/delivery from store order
Unfortunately, once a Buy Online Pick Up in Store, Deliver From Store, or Ship From Store order is placed, there is not currently a way to modify the associated information. Please ensure your order details are correct prior to placing your order online.
What happens if I need to Change Delivery Details or Reschedule a Same Day/Delivery from Store Order?
Please contact PickUpNow at (877-244-5087 or firstname.lastname@example.org) to reschedule or change delivery details regarding your order.
What happens if my card gets declined?
The order will be cancelled to protect customer information. A new order can be placed on Biglots.com.
What precautions are Delivery Pros taking to ensure a safe delivery?
Delivery Pros are encouraged to follow safety precautions with company-issued PPE including masks, nitrile-coated gloves, hand sanitizer while practicing social distancing. We also offer optional signature-free, contactless delivery with a clean delivery from the store to your door with your items delivered in dedicated vehicles. To learn more: https://pickupnow.com/covid19/.
How do I tip Delivery Pros?
Tipping is optional and always sincerely appreciated by the Delivery Pros. Once your delivery is complete, you’ll receive an email and a SMS/text message with a link to tip your Delivery Pros.
Does the customer need to be present at the store in order to accept my order?
The customer is not required to be present at the store. The Delivery Pro will do all the work. For furniture and larger items, your Delivery Pro will contact you prior to arrival to confirm order details and any special instructions/accommodations.
How can I prepare for my furniture delivery?
To better prepare for your delivery, we’ve provided a few tips for furniture delivery: 1) Your Delivery Pro will contact you prior to arrival at the store to introduce himself and confirm your order details. 2) Please be sure that the path to the street-level delivery location is clear before your Delivery Pro arrives.
How can I provide feedback about my delivery?
Once your delivery is complete, you’ll receive an email and text message with a survey link to share feedback about your delivery experience. We appreciate any and all feedback!
What happens when some of the items I ordered are not available?
If an item you ordered is unavailable at the store, it will be removed from your order. You will receive a follow-up email from Big Lots informing you which items are unavailable. If this impacts your decision to proceed with the order or delivery, please contact PICKUP at 877-244-5087 and a Customer Success Specialist will be able to assist you.
What payment options does Big Lots offer in-store and online?
Great question! To find all of our payment options, simply click here
How do I get more information about the Big Lots Survey I saw on my receipt?
to learn more and take the Big Lots survey
Do I still earn a Reward when I redeem a Reward?
YOU BET! Redeeming a Reward on a qualifying purchase counts toward earning your next Reward.
Can I use more than one Reward in a transaction?
Yes, you’ve earned it! You can use multiple types of Rewards on the same in-store transaction. On BigLots.com you’re limited to 2 total Rewards discounts.
Please note when combining Rewards with other Rewards or coupons, percent-off Rewards/coupons are always applied first, so the 2nd discount will be applied to the reduced balance. For amount-off Rewards/coupons, each coupon scanned will reduce the balance available to be applied to the next offer. Minimum purchase requirements apply for each coupon or offer.
Buy 3 Times, Get a $5 Reward: What is the actual Reward?
The current Reward includes a choice of either $5 off a $15 purchase OR $15 off a $75 purchase. Plus, when you make a qualifying purchase using a Reward, you earn another Reward. You can also combine your Rewards with other Rewards and coupon offers, too!
Can I choose the type of promotional emails that I get?
Yes. You can edit the email subscriptions you get by logging in to your account. Email subscription options include: Advance notice of weekly ads, exclusive deals, and BIG Rewards notifications. To receive your earned Rewards, be sure to subscribe to BIG Rewards Notifications. If you want all of our deals, coupons and free items, you’ll want to subscribe to all.
How do I use PayPal at checkout?
- Click on the PayPal button.
- You can login to your account and select your payment preference, confirm your shipping address and click continue to complete checkout.
- If you don’t have an account you can click on the pay with debit or credit card under the PayPal account sign in option. From there please fill out your information and click continue.
How does the receipt lookup work?
Simply ask a store associate. They can access your receipt up to 60 days after your in-store purchase—a nice added benefit for Big Rewards members.
Can I add my BIG Rewards card to my Apple Wallet or Android Wallet?
Yes. This is a super-cool feature for quick access to your card from your phone. Once you join BIG Rewards, you’ll see a mobile wallet link at the bottom of your Big Rewards emails to add your card to your mobile wallet. Just a few clicks and you’re done!
Can I use PayPal with another payment method in the same transaction?
You are not able to split PayPal with a second payment method. PayPal allows you to make payments using a variety of methods including: PayPal balance (available to PayPal Balance account holders), a linked bank account, linked debit or credit cards, and rewards balance.
What if I lost my BIG Rewards card?
Simply log in to your account and follow the instructions to replace or add a card. You can choose to create a digital BIG Rewards card or sync your account with a physical card. If you want to keep a physical card, visit any Big Lots store for a replacement. You can link the new card by signing in to your account online, or by visiting any participating Big Lots retail store. Once your new Big Rewards card is activated, all previous cards will be deactivated.