If you are a Rewards customer and are logged in when placing your order, your transaction will be reflected in your account within 48 hours of the order being picked up. If you forgot your Reward, see an associate to link it to your account.

 

Click here to manage your order.

Yes, see a store associate for further assistance and click here for additional information on our Price Promise.

 

 

Simply bring your return and your receipt to any Big Lots store.

For additional information on our return policy, click here.

 

 

Your credit card is pre-authorized after you have completed your online order. Nothing is charged to your card until an item has shipped out.

If your order contains in-store pickup items and items being shipped, you may see multiple pending authorizations when items are being shipped. We will charge you for the item(s) when it is ready to be picked up. Additional charges will eventually drop off after merchandise is picked up in-store or merchandise is delivered but could take up to several days. Your bank may hold this amount for a specified amount of time, depending on your bank's policy. Big Lots cannot remove authorizations from your account, only your financial institution can assist. Cancelled orders automatically trigger a refund or removal of a hold on your card. If you notice a pending charge against your account for a cancelled order, contact your financial institution to inquire about removing the hold or the timeframe for removing it from your Account.

Simply bring your return and your receipt to any Big Lots store.

Your order will be cancelled if it has not been picked up within 4 full business days after the Ready for Pick up email is sent. You will not be charged for these items and will receive an email confirming the cancellation.

You can set an alternate pick up person while checking out. Please note that this cannot be done once your order has been placed.

Call the phone number listed on your order.

No, not at this time. We suggest letting your order cancel by not picking it up. You can place a new Curbside Pick Up order at your preferred location at any time.

Park in designated spot during daylight hours, then call the phone number listed on your order.

Same Day Delivery features same day delivery of your items, scheduled at your convenience and delivered from your local Big Lots stores. Delivery is available 7 days a week for everything from small household essentials to furniture and more. You can Choose from two-hour delivery windows for all in stock items. Orders received prior to 2pm local time will be eligible for same-day delivery. Orders received after 2pm local time will be eligible for next day delivery. Some items may not be available for same day delivery or may have earlier order cutoff times depending on the item’s size and delivery address.

Same Day Delivery on BigLots.com is available from most Big Lots stores. However, there are some areas where availability is limited or not yet available. Hours and delivery windows vary by store. If you don’t see your local store, please check back soon on BigLots.com since new stores will be added in the future.

We're working with PICKUP’s Delivery Pros who are composed of a fully vetted network of independent contractors from your local community. Delivery Pros undergo a comprehensive background check and onboarding to ensure a safe and reliable delivery experience.

You can schedule delivery on BigLots.com as soon as same day, or later in the week – it’s your choice! You can select your delivery day and window in your cart on Biglots.com. Delivery availability and windows vary by market and store, and are subject to store operating hours including holidays. You will receive updates as your delivery progresses.

Sometimes delivery windows may not be available due to high demand. If you are unable to find a window that works, we recommend checking back frequently or selecting from available windows. We are constantly adding available delivery windows.

The customer’s name, order details and order # will be presented in the Delivery Pro’s mobile app.

Almost anything in stock in your local Big Lots store can be delivered. This includes household essentials, groceries, apparel, footwear, electronics, kids, toys, pet supplies, personal care, holiday, seasonal, bed & bath, home décor, home storage, furniture and mattresses.

Some items, such as large gazebos, require special handling. Once you place your order, our Success Team will contact you to gather more details based on the specialty items. Customers can contact PICKUP at 877-244-5087 for more information about specialty items.

Everything from small household essentials to furniture and more. For Large furniture items, enjoy in-home delivery to the room of your choice. Should you prefer contactless delivery, you can specify those instructions to the delivery driver when they contact you to confirm your delivery.  For all other deliveries, we’re providing contactless delivery to a location of your choice (garage, patio, front door).

Same Day Delivery is available 7 days a week during store hours. Hours and availability may vary by location. Customers can visit biglots.com for the latest information on store hours and coverage.

Big Lots does not offer assembly services at this time.

Haul-away is only available for items ordered with Big Delivery! "white glove" service. 

California Residents:  If you purchased a mattress, boxspring, foundation or futon, you are eligible to request free curbside haul-away of the same quantity of your old like-items.  Click here to request free haul-away.  

Delivery Pros will inspect and secure all furniture and extra-large items for transport with tie-down straps, blankets and stretch wrap.

Please refer to pricing on BigLots.com by adding items the delivery details to your basket. The delivery cost will be presented prior to placing your order.

Please contact PICKUP at 877-244-5087. We apologize for any delays you may experience due to increased call volume. For more efficient service, customers may also email support@pickupnow.com or request a call back while holding their place in line.

To request a cancellation, please call PICKUP at 877-244-5087 or email support@pickupnow.com and a Delivery Success Specialist will be able to assist you. Cancellation fees may apply.

If you need to return an item, please contact your local Big Lots store where they can assist you with next steps and proceeding with the return. 

Unfortunately, once a Buy Online Pick Up in Store, Deliver From Store, or Ship From Store order is placed, there is not currently a way to modify the associated information. Please ensure your order details are correct prior to placing your order online.

Please contact PickUpNow at (877-244-5087 or support@pickupnow.com) to reschedule or change delivery details regarding your order.

The order will be cancelled to protect customer information. A new order can be placed on Biglots.com.

Tipping is optional and always sincerely appreciated by the Delivery Pros. Once your delivery is complete, you’ll receive an email and a SMS/text message with a link to tip your Delivery Pros.

The customer is not required to be present at the store. The Delivery Pro will do all the work. For furniture and larger items, your Delivery Pro will contact you prior to arrival to confirm order details and any special instructions/accommodations.

To better prepare for your delivery, we’ve provided a few tips for furniture delivery: 1) Your Delivery Pro will contact you prior to arrival at the store to introduce himself and confirm your order details. 2) Please be sure that the path to the street-level delivery location is clear before your Delivery Pro arrives.

Once your delivery is complete, you’ll receive an email and text message with a survey link to share feedback about your delivery experience. We appreciate any and all feedback!

If an item you ordered is unavailable at the store, it will be removed from your order. You will receive a follow-up email from Big Lots informing you which items are unavailable. If this impacts your decision to proceed with the order or delivery, please contact PICKUP at 877-244-5087 and a Customer Success Specialist will be able to assist you.

Great question! To find all of our payment options, simply click here.

Click here to learn more and take the Big Lots survey

YOU BET! Redeeming a Reward on a qualifying purchase counts toward earning your next Reward.

For the full Big Lots social media guidelines, click here.

Sorry, a Reward can only be used one time. You can’t share your Rewards, as they can only be redeemed using your Rewards card or your login credentials for your online account.

Yes, you’ve earned it! You can use multiple types of Rewards on the same in-store transaction. On BigLots.com you’re limited to 2 total Rewards discounts.

Please note when combining Rewards with other Rewards or coupons, percent-off Rewards/coupons are always applied first, so the 2nd discount will be applied to the reduced balance. For amount-off Rewards/coupons, each coupon scanned will reduce the balance available to be applied to the next offer. Minimum purchase requirements apply for each coupon or offer.