To place an order, select and add items to your shopping cart and click the 'checkout' button. If you already have an online account, you may log in at this time. If not, you may create an account or checkout as a guest. Fill out your billing and payment information, making sure it all matches up with the credit card you plan to use. Double check your information and your order details, then click the ‘place my order’ button to submit your order.

You're done! We suggest keeping a copy of your order confirmation for your own records and we will also email you one as well.

After an order is placed, you can track the status anytime. To track your order online, click here.

If you change your mind shortly after you place your order, you will have an opportunity to log-in and cancel your order. After that, it cannot be cancelled, but it can be returned. If you need help or have any further questions about this, please call our Customer Care team at 1-866-BIG-LOTS (244-5687).

In some instances we may not be able to fulfill all or part of your biglots.com order. If that is the case, we will notify you via email. If you have any questions please contact us and reference your order number found in your email notification.

Your credit card is charged once you complete your online order, and we have processed your shipment.

We charge your credit card when the items in your order have been processed and shipped. If you ordered multiple items, and they were shipped separately, you might see separate charges for each item. We will not charge you more than you authorized during checkout. 

Yes, however, our system does limit the quantity of items that you are able to purchase. If you exceed the maximum quantity of items, please feel free to place an additional order online or visit any of our local stores.

If you are missing pieces to a product you ordered, please call our Customer Care team at 1-866-BIG-LOTS (244-5687).

Unfortunately, Big Lots does not offer a layaway program.

Yes! You can now redeem and purchase gift cards on Biglots.com, click here. 

If you have a Big Lots promo code that you would like to use on biglots.com, simply enter your promo code after adding your items into your shopping cart.

At this time, Big Lots does not offer gift wrap or packaging for online orders.

Most merchandise purchased on biglots.com can be returned either in-store or by mail. The return must be made on or before the return by date listed on the packing slip. The merchandise must be in its original condition, complete with accessories, packaging and instructions. Merchandise returned by mail must be accompanied by the packing slip. Merchandise returned in-store must be accompanied by the packing slip or the order confirmation email showing the order number. Refunds will be issued in the same form of payment originally used for the purchase. Shipping and handling fees may not be refundable. We reserve the right to research the original purchase and to limit or decline refunds. You may be charged a processing fee. The processing fee will be 20% of the purchase price. For full return policy, details and restrictions, click here.

Most merchandise purchased in a Big Lots store can be returned to a store within 30 days of the date of purchase. The merchandise must be in its original condition, complete with accessories, packaging and instructions, and be accompanied by a receipt. Refunds will be issued in the same form of payment originally used for the purchase. We reserve the right to research the original purchase and to limit or decline a refund or exchange. Please note that items purchased in a Big Lots store cannot be returned by mail. For full return policy, details and restrictions, click here.

There are two ways to return a product bought on biglots.com:

In-Store

Bring the packing slip or order confirmation email, along with the items you wish to return in their original packaging and condition, to your Big Lots store of choice and we'll take care of the rest. Find a Big Lots store near me.

Online

• View your Order History by clicking here and logging on to your account or entering your email address and order number.
• Click on the order number for the item you want to return. Your order number is on the reverse side of the packing slip and on your order confirmation email.
• From your order details page, click "Return Item" and select the items you would like to return. We will generate your return documentation and provide instructions for sending back your package.

If you wish to return a Serta mattress or box spring, contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for assistance with making your return.  Please be prepared to provide your order number and email address, or your rewards number, so that we may better assist you.
 
Please note:
 

• Returns must be made within 30 days of receipt
• The item must be in its original packaging and condition
• Returns are subject to a 20% of purchase price processing fee*
• Delivery and handling fees will not be refunded*

 
*Some exclusions may apply

If you need assistance with your return, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687). To view our full return policy click here.

• Returns must be made within 30 days of receipt.
• Bring the item, along with all packaging, paperwork, parts and accessories to any Big Lots store.
• Present the item and the order confirmation email showing the order number to a store associate for assistance
• To ensure a refund or exchange, the item must be in its original packaging and condition.
• If you do not wish to return an item delivered to you via BIG! Delivery to a Big Lots store, contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for assistance with making your return.  When contacting our Customer Care Support Center, please be prepared to provide your order number and email address, or your rewards number, so that we may better assist you.
   

• You may be charged a processing fee of up to 15% of the items' sales price.
• Delivery and handling costs will not be refunded.

If you need to return an item that you purchased in store and it has been assembled, you can simply return it into any Big Lots store. Some assembled items do not require their original packaging but must have a proof of purchase to return them. If you need to return an assembled item that you purchased online, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).

To track your return you can either use the link in the email or you can visit our Order Status page.

To determine if a product you purchased has been recalled, click here for a current listing of any recalled products. If the product has been recalled and you purchased it in-store, please bring the recalled item to the store nearest you for a refund. If the product has been recalled and you purchased it online, you may return the item to your local store or visit our order history page to return by mail.

If you need to return an item that was purchased online but you cannot find your packing slip, visit our order history page for information on starting the return process. You may also return your item at any one of our stores. Just bring in a copy of your order confirmation email, shipment confirmation email or a copy of your order details. 

If you are returning a damaged, defective or incorrect item and it weighs more than 70 lbs., or you are unable to use your pre-paid return shipping label, please contact our Customer Care Team at 1-866-BIG-LOTS (244-5687).

If you purchased an item online and would like to exchange it, please bring that item into a Big Lots store. We cannot accept or process exchanges by mail. Exchanges will be made only if an item identical to what you originally purchased is available, and at a lower or original cost at the time of the exchange.

If you received an item from biglots.com as a gift and wish to return it back through the mail, a refund will be issued back to the original source of payment (i.e., the credit card that was used by the person who purchased the gift). If you wish to return the gift you received into a store, a refund will be issued in the form of a merchandise credit (Big Lots gift card) which is valid for in-store use only.

We will cover the cost of return shipping for items being returned that are damaged, defective, or if the wrong item was shipped.

In order to process your return accurately and timely, please include the original packing slip, return slip, all items in packaging, paperwork, parts, and accessories. Please note that items purchased in a Big Lots store cannot be returned by mail.

Click here to view our complete Privacy Policy, which contains details regarding how we collect, use and share your personal information, and information on your privacy choices.

We make great efforts to protect the personal information you submit to our website, including credit card information. We take cyber-security very seriously. We use modern technology and processes and are working with industry leading partners to ensure high security when you are using our site. 

For full details on how we use personal information we collect from you, including email address, and your opt-out options, please review our Privacy Policy. Some examples of how we may use your email address are to keep your rewards program membership profile updated, to send you advance copies of our ad and other special benefits, notify you of offers, coupons and discounts, and to email you status updates about your account and the Rewards Program.

When ordering items off of our website there are three shipping options:

Economy 5-8 business days
Standard 3-7 business days
Expedited 1-2 business days

Our business days are Monday thru Friday, excluding holidays.

Big Lots uses Ground and Express shipping options to meet your service level. If you package is a lower weight, our carrier will team up with the United States Postal Service (USPS), and your local Post Office will complete your delivery.

There are two types of estimated delivery dates.
1. Up to the point that your order is fulfilled, we will provide an estimated delivery date range that includes processing and transportation time.
2. Once we have processed your order, you will receive a Shipping Confirmation email that includes a tracking number. Clicking this tracking link will bring up an updated estimated delivery date along with tracking details.

You will receive a date range for each shipping option during checkout prior to completing your order. After the order is placed, it will take 1-3 business days to process the order before you receive a shipping confirmation email with your tracking number. By clicking this tracking link, you will be provided with an estimated delivery date, along with tracking details. You can also click here to log-in and view your orders. Once you are logged-in, you can view your order history, shipping status and details, as well as your tracking number.

At this time, no change can be made to the shipping option after the order is completed. In order to select the appropriate delivery time to meet your needs, please refer to the delivery date options at checkout.

Shipping charges are determined based on the shipping option you select and the weight of the items in your order. Larger items may require a handling fee.

You will see your estimated shipping, handling, and taxes listed in checkout before you place your order. The amount is not final until your items are shipped. You can get up-to-date order information by clicking here to access your account.

Our carriers may deem a package undeliverable if an address is incorrect, if there is an address or label format issue, or if there have been failed delivery attempts.

Should the carrier return an undeliverable package, you will receive a notification by email and be issued a full refund that includes the shipping charges. Big Lots will not re-ship the order, but you can place another order with the new address if the item(s) are in stock.

Big! Delivery is a $149 unlimited flat rate delivery service on select heavy or large items that do not ship through the FedEx network. Items include mattresses and select indoor and outdoor furniture. Valid only at biglots.com.
 
To learn more about Big! Delivery click here.

When ordering items on biglots.com that qualify for Big! Delivery there are three service levels (delivery options vary by item):
 
Threshold  - You will be contacted when your order is ready to ship to schedule final delivery*

• Once your items are ready, you will be contacted to schedule a delivery date with a 4 hour window
• Delivery to the first available dry space of your choice including garage, backyard, deck or first room of home.**
• Please note delivery fee will be reflected in your cart.
• Additional items purchased in the same transaction ship at no additional cost

Room of Choice - You will be contacted within 7-15 days to schedule final delivery*

• Once your items are ready, you will be contacted to schedule a delivery date with a 4 hour window
• Delivery to the room of your choice.**
• Please note delivery fee will be reflected in your cart.
• Additional items purchased in the same transaction ship at no additional cost

White Glove - You will be contacted within 7-15 days to schedule final delivery*

• Setup of new mattress inside your home (up to 2 flights of stairs) including unpacking, debris removal, & light assembly**
• Removal of old mattress**
• Once you’ve placed your order, your mattress will be custom built by Serta.  When your mattress is ready, you will be contacted to schedule a delivery date with a 4 hour window.
• Additional items purchased in the same transaction ship at no additional cost
• Please note delivery fee will be reflected in your cart.

To learn more about the Big! Delivery service levels click here.
 
*You will have the option to choose a specific delivery date once you’ve been contacted. You will be contacted via phone or email.

At this time, no change can be made to the delivery option after the order is completed. In order to select the appropriate delivery time to meet your needs, please refer to the delivery options at checkout.

Contact the delivery carrier at least 24 hours in advance of the scheduled delivery date to reschedule your delivery. You can find the contact information in your delivery appointment scheduling email.

Big Lots ships to residential and business street addresses within the 48 contiguous states. Big Lots does not currently ship to Alaska and Hawaii and we do not ship to P.O. boxes.

At this time, we do not ship to APO, FPO or DPO addresses.

If you have not yet placed an order, you can update your shipping address during the checkout process. You can also update your shipping address directly in your account by clicking here. Once you have placed an order, you cannot edit the shipping address. If possible, you may cancel your order and place a new one. Just log into your account and cancel your order from there. You may also contact our Customer Care team at 1-866-BIG-LOTS (244-5687). 

If your order has multiple items, it may require multiple packages to fulfill. This will not impact your shipping charges. You will receive a tracking number for each package.

To ship items to an address that is different from your billing address, simply enter a new address during the checkout process.

You will receive a tracking number link to the carrier's web site in your shipping confirmation email. Click here to log-in and view your previous orders and find your tracking information.

For Serta mattress orders, please click here to track your order and view its status. Make sure to have your order number and your zip code ready.

Unfortunately you cannot ship to multiple addresses, however, you can create a separate order for each shipping address.

Applicable sales tax will be added in accordance with state and local statutes.

At this time we do not offer the ability to ship to a Big Lots store.

Yes, you can ship an item to any place of business with a valid street address, within the 48 contiguous states. We cannot, however, ship to a business with a P.O. box address.