We will cover the cost of return shipping for items being returned that are damaged, defective, or if the wrong item was shipped.

In order to process your return accurately and timely, please include the original packing slip, return slip, all items in packaging, paperwork, parts, and accessories. Please note that items purchased in a Big Lots store cannot be returned by mail.

Click here to view our complete Privacy Policy, which contains details regarding how we collect, use and share your personal information, and information on your privacy choices.

We make great efforts to protect the personal information you submit to our website, including credit card information. We take cyber-security very seriously. We use modern technology and processes and are working with industry leading partners to ensure high security when you are using our site. 

For full details on how we use personal information we collect from you, including email address, and your opt-out options, please review our Privacy Policy. Some examples of how we may use your email address are to keep your rewards program membership profile updated, to send you advance copies of our ad and other special benefits, notify you of offers, coupons and discounts, and to email you status updates about your account and the Rewards Program.

When ordering items off of our website there are two parcel shipping options:

Standard (Ships via Ground service)
Expedited (Faster delivery that may use express services as needed)

While ordering, you will be given an estimated delivery date range based on the delivery location and serivce option selected.  This date range will also be included in your order confirmation.

There are two types of estimated delivery dates.
1. Up to the point that your order is fulfilled, we will provide an estimated delivery date range that includes processing and transportation time.
2. Once we have processed your order, you will receive a Shipping Confirmation email that includes a tracking number. Clicking this tracking link will bring up an updated estimated delivery date along with tracking details.

For parcel orders, you will receive a date range for each item during checkout prior to completing your order. After the order is placed, it will take 1-3 business days to process the order before you receive a shipping confirmation email with your tracking number. By clicking this tracking link, you will be provided with an estimated delivery date, along with tracking details. You can also click here to log-in and view your orders. Once you are logged-in, you can view your order history, shipping status and details, as well as your tracking number.

At this time, no change can be made to the shipping option after the order is completed. In order to select the appropriate delivery time to meet your needs, please refer to the delivery date options in your shopping cart.

Shipping charges are determined based on the shipping option you select and the weight of the items in your order. Larger items may require a handling fee.

Handling charges are determined based on the shipping option and/or product dimensions. Please note Handling Charges are non-refundable. 

You will see your estimated shipping, handling, and taxes listed in cart and checkout before you place your order. The amount is not final until your items are shipped. You can always see your up-to-date order information by clicking here to access your account.

Our carriers may deem a package undeliverable if an address is incorrect, if there is an address or label format issue, or if there have been failed delivery attempts.

Should the carrier return an undeliverable package, you will receive a notification by email and be issued a full refund that includes the shipping charges. Big Lots will not re-ship the order, but you can place another order with the new address if the item(s) are in stock.

Big! Delivery is a $149 unlimited flat rate delivery service on select heavy or large items that do not ship through our parcel shipping network. Items include mattresses and select indoor and outdoor furniture. Valid only at biglots.com.
 

 

 

The Big! Delivery Process

1. You Place your order.  As you place your order, we will communicate expected delivery windows for your Big! Delivery items.  We will confirm the delivery windows in your Order Confirmation email
2. Your items are prepared for you.  The preparation time will vary based on the items you chose, with many Big! Delivery items being constructed just for you
3. Your items are shipped.  You will receive a shipment confirmation email and your items will be sent from the sourcing location to your local delivery center.  It can take up to 7 - 10 days for your items to reach your local delivery center due to scheduling constraints and the sourcing and delivery locations
4. You schedule your delivery.  Once the local delivery center receives your items, they will contact you to schedule a 4-hour widow to complete your delivery
5. Your items are delivered to you.  The local delivery partner will deliver the items to your home with the service option selected with your order.

To learn more about Big! Delivery click here.

When ordering items on biglots.com that qualify for Big! Delivery there are three service levels (delivery options vary by item):
 
Threshold

• Once your items reach your local delivery partner, you will be contacted to schedule a delivery date with a 4-hour window
• Delivery to the first available dry space of your choice including garage, backyard, deck or first room of home
• Please note delivery fee will be reflected in your cart
• Additional items purchased in the same transaction ship at no additional cost

Room of Choice

• Once your items reach your local delivery partner, you will be contacted to schedule a delivery date with a 4-hour window
• Delivery to your room of choice
• Please note delivery fee will be reflected in your cart
• Additional items purchased in the same transaction ship at no additional cost

White Glove (Mattresses)

• Once you've placed you order, your mattress will be custom built.  When your mattress is ready, you will be contacted so schedule a delivery date with a 4-hour window
• Setup of new mattress in your room of choice (up to 2 flight of stairs) including unpacking, debris removal and light assembly
• Removal of old mattress
• Please note delivery fee will be reflected in your cart
• Additional items purchased in the same transaction ship at no additional cost

 

To learn more about the Big! Delivery service levels click here.
 
Delivery estimates vary by item, sourcing location and delivery address.  You will be given an estimated delivery range while placing your order and it will be confirmed in you order confirmation email. You will have the option to choose a specific delivery date and 4-hour window once you've been contacted by your local delivery partner.  You will be contacted via the phone or email you provide on your order.

At this time, no change can be made to the delivery option after the order is completed. In order to select the appropriate delivery time to meet your needs, please refer to the delivery options at checkout.

Contact the delivery carrier at least 24 hours in advance of the scheduled delivery date to reschedule your delivery. You can find the contact information in your delivery appointment scheduling email.

Big Lots ships to residential and business street addresses within the 48 contiguous states. Big Lots does not currently ship to Alaska and Hawaii and we do not ship to P.O. boxes.

At this time, we do not ship to APO, FPO or DPO addresses.

The shipping address of an order cannot be modified once the order has been placed. A new order must be created with the correct shipping address after cancelling the order. Prior to shipment, you have a short window to cancel any order. If you have any further questions or need assistance, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).

During the checkout process, you can update your shipping address if you haven't placed an order yet. By clicking here, you can update your shipping address directly in your account.

If your order has multiple items, it may require multiple packages to fulfill. This will not impact your shipping charges. You will receive a tracking number for each package.

To ship items to an address that is different from your billing address, simply enter a new address during the checkout process.

You will receive a tracking number link to Big Lots' order tracking portal in your shipping confirmation email. You can also Click here to log-in and view your previous orders and find your tracking information.

For Serta mattress orders, please click here to track your order and view its status. Make sure to have your order number and your zip code ready.

Unfortunately you cannot ship to multiple addresses, however, you can create a separate order for each shipping address.

Applicable sales tax will be added in accordance with state and local statutes.

At this time we do not offer the ability to ship to a Big Lots store.

Yes, you can ship an item to any place of business with a valid street address, within the 48 contiguous states. We cannot, however, ship to a business with a P.O. box address.

If you received a damaged item after your scheduled delivery, please contact our Customer Care Team at 1-866-BIG-LOTS (244-5687).

For credit/debit/EBT purchase questions, please contact us. If you have questions about your declined in-store check purchase, please contact our 3rd party check collection agency, Certegy, toll-free at 1-800-533-4909.

For questions regarding duplicate/multiple charges on your account, please contact us.

For a refund processed on your credit or debit card, timing is controlled by the issuing bank and can take up to 5 business days to post into your account after it is processed by Big Lots. For issues surrounding your refund, please contact us.

Only select stores accept SNAP/EBT benefits. To find a participating store, click here to be directed to our store locator page. Enter your zip code or city and state to find the Big Lots locations in your area, then use the SNAP/EBT filter option to locate a participating Big Lots store. Click here for more information about the SNAP program.

Big Lots will accept both personal and commercial checks for in-store purchases only. Big Lots does not accept any form of 3rd party checks, counter checks, post dated checks, checks made out to "cash", checks made for more than the amount of purchase, payroll checks, money orders, or travelers checks.

Duplicate sales receipts for in-store purchases are provided for all transaction at the registers.

You can obtain a duplicate receipt for your online order by visiting biglots.com and logging into your online account. From here, you are also able to review your online purchase and print your order confirmation. Click here to view your online account.

Gift cards are available for purchase at any of our stores or online here. 

Yes! You can now use your gift cards online at Biglots.com!

Yes! You can check your gift card balance online, click here.

To easily check the balance of your gift card, simply call the number provided on the back of your card to listen to your available balance. If you are not able to call to retrieve your balance, bring your gift card in to any one of our stores. Our cashiers can scan the card to retrieve the balance.

To check online, click here.

At this time, there are no eligible Tax Exempt items allowable for online purchases. With the proper documentation and identification, Tax Exempt purchases are available in stores.

We accept Visa, Mastercard, American Express, Discover, Google Pay, and Apple Pay, for online purchases. At this time we do not accept bitcoin for online purchases.

We accept cash, checks, gift cards, merchandise cards, EBT/ SNAP (at select stores), Visa, Mastercard, Big Lots Credit Card, American Express, Discover, and Apple pay for in-store purchases.