Save Lots, Save Time
Frequently Asked Questions
Curbside Orders: Where Should I Park?
Pull up to the curb as close to the store as possible and call the phone number listed on your order.
Curbside Orders: What if I’m picking up for someone else?
When you call the store, please have the order information ready. They will ask for the name of the person who placed the order.
Curbside Orders: Do I need identification?
Yes, you’ll need to show ID to pick up the order.
Curbside Orders: When can I pick up my order?
When you get your Ready for Pickup Email, head to the store. Associates will not bring your order out to you after dark.
How many days do I have to pick up my order in store?
Two full business days after the Ready for Pick up email has been sent. You can view orders along with store information from your Order History.
Can I sign up for text messages letting me know my order is ready for pick up?
While this service hasn’t yet launched, we promise good things are coming.
Can I pick up my order the same day?
Yes, orders placed before 5 p.m. can usually be picked up the same day. Always wait to receive the Ready for Pick up email before heading to your store.
How do I cancel my Pick up In Store order?
Your order will be cancelled if it has not been picked up within four full business days after the Ready for Pick up email is sent. You will not be charged for these items and will receive an email confirming the cancellation.
What happens if I don’t pick up my order?
Your order will be cancelled if it has not been picked up within four full business days after the Ready for Pickup email is sent. You will not be charged for these items and will receive an email confirming the cancellation.
Can I change my pick up location after placing a Pick up In Store order?
No, not at this time. We suggest letting your order cancel by not picking it up. You can place a new Pick up In Store order at your preferred location at any time.
Can someone else pick up my order for me?
Yes, you can set an alternate pick up person while checking out. Please note that this cannot be done once your order has been placed.
What do I need to bring to pick up my order?
You will need the Ready for Pick up email (shown on your phone or printed) along with a government issued photo ID.
How do I pick up my order once I arrive at the store?
See a cashier who will scan the order barcode found in the Ready for Pick up email (shown on your phone or printed). After showing your government issued photo ID, the cashier will retrieve your items and you’ll be on your way.
When am I charged for my order?
When it is picked up and only when it is picked up.
Will I get a receipt for my Pick up In Store order?
Yes, the store will provide one when your order is picked up. You can also find your order information in your Order History.
How do I earn a Reward on a Pick up In Store order?
If you are a Rewards customer and are logged in when placing your order, your transaction will be reflected in your account within 48 hours of the order being picked up. If you forgot your Reward, see an associate to link it to your account.
Can I price match my order?
Yes, see a store associate for further assistance.
Is there an additional charge for Pick up In Store orders?
No, it’s a FREE option we’re happy to provide Big Lots customers.
How can I return items from my order?
Simply bring your return and your receipt to any Big Lots store.
Can gift cards be used on Pick up In Store orders?
Not at this time.
Can I apply a promo code to my Pick up In Store order?
Yes, you can apply a promo code only during the checkout process online.
Buy Online, Pick Up In Store - Now Available at Big Lots!
Big Lots is bringing you an even easier way to save! Skip the wait for shipping - You can now order your items online and pick them up at your local Big Lots store at your convenience. Here's how it works:
Shop BigLots.com and choose "Pick Up In Store."
You'll receive an email confirming your order is ready.
A cashier will scan your order barcode and retrieve your items.
Looking to save even more? Become a Big Rewards member today and get $5 off your next purchase!