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Our Coronavirue Response.

What We're Doing to Safeguard Against the Coronavirus

We're all about living big and saving lots.

Right now, the best way we can ALL live big is by living small—within our homes for the safety of all Americans. 

We’re proud to be an essential retailer helping with the everyday must-haves and supplies you need to get through this crisis. 

We’re in this together and will come out bigger on the other side if we all do our part and live small now.
 

Our stores are staying open for you during this difficult time.

Our stores are staying open for you during this difficult time.

  • As an essential neighborhood retailer, we’re doing everything we can to keep the products you need in stock. Trucks are delivering to every store at least weekly, but availability will vary
  • Purchase limits on paper products, hand sanitizer, cleaning supplies, and water will help keep these essentials stocked, but call your local store for the most current availability
  • Orders placed for Ship to Home on biglots.com may be delayed due to circumstances surrounding the coronavirus. We apologize in advance if your shipment is impacted, and appreciate your understanding.
  • Some furniture orders through biglots.com may be delayed due to unavoidable manufacturing issues. We’ll do everything we can to get your order to you as fast as possible 

Customer safety in and outside our stores

  • 6-foot social distancing continues
  • New maximum occupancy limits are now in place in all stores. The limits are based on store size and count both customers and associates. Occupancy limits will be displayed in the front window of all stores and will be regulated by store management.

  • There are sanitizing wipes near the carts and hand sanitizer at the registers
  • Curbside pickup is available for online orders is available during daylight hours
    • Order on biglots.com
    • When it’s ready, pull up to the store and call inside
    • Stay put, and we’ll bring it out to you
    • Two associates will come out and assist with loading, but will not enter or touch your vehicle
    • If associates are not available, you may load your merchandise by yourself or with help from a passenger. (We understand this may be an inconvenience. Thanks for your patience as we all do what we can to keep everyone safe during this time.)
customer safety in out stores
  • We’re following the Centers for Disease Control and Prevention (CDC) recommendations for regular cleaning as one of the most important preventive measures
  • In some areas, we have adjusted our store hours to follow state and local restrictions.
  • All stores are adhering to a 24-point cleaning protocol.
  • The first hour of each day is reserved for our senior citizens and anyone who is vulnerable to this virus
  • We’ve temporarily suspended the following:
    • Bottle redemption
    • Use of reusable bags
    • For orders of furniture or mattresses placed on biglots.com we are temporarily suspending delivery into customer’s homes. We will still deliver these items to thresholds outside the home.
    • For delivery of furniture or mattresses from our stores, deliveries are restricted to the thresholds outside the home.

Associate Safety 

The safety and health of our associates in our stores, distribution centers, and corporate headquarters is paramount. As such, we are:

  • Insisting that our associates stay home if they feel sick and we’re providing resources to feel comfortable with that decision

  • Working closely with Dr. Peter Matos, MD, a global emerging infections expert and former military physician, to evaluate our health and safety efforts including curbside pickup and social distancing; enhanced cleaning and safety protocols; daily app-based health screenings for all associates; and Infra-red thermometers in all of our distribution centers to take associates’ temperature.

  • Encouraging associates to closely monitor their health before coming to work

  • Maintaining the temporary $2.00/hr increase to our hourly associates’ regular wage and 30% associate discount through at least May 31, to make it easier for them to get the items they need—including food and household essentials.

  • To further help our employees during this crisis, Big Lots senior leadership team will be donating a portion of their salaries for the next 90 days to the Big Lots Employee Assistance Fund.

  • Following all stated curfew guidelines

  • Providing daily app-based health screenings for our associates in all 1,400 stores

  • Installing infra-red thermometers in all of our distribution centers to take associates’ temperature and determine if anyone has a fever — one of the early warning signs of infection

Frequently Asked Questions