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Return Rules & Restrictions

  • After 30 days, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only
  • No receipt returns will be refunded less 20% of the current selling price and issued in the form of a merchandise credit (gift card) valid for in-store use only
  • The value of coupons used is non-refundable
  • If you buy an item in one location and return it in another, the sales tax refund may vary
  • If returning a gift, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only
  • After the return period, all items covered by a manufacturer’s warranty (i.e., electronics) should be returned according to the warranty terms
  • Items purchased in a Big Lots store may not be returned by mail or via biglots.com
  • Shipping, delivery and handling costs, giftwrap costs, and other similar charges are non-refundable, except as described in the Damaged, Defective or Incorrect Items section below
  • You are responsible for return shipping and handling costs, except as described in the Damaged, Defective or Incorrect Items section below
  • Open airbeds cannot be returned. They can only be exchanged for a similar item. 
Progressive Easy Leasing:

Items acquired at Big Lots through lease-to-own transactions are not eligible for return or refund under Big Lots’ normal return policy. The return date printed on the receipt does not apply. For the return or refund of items acquired through lease-to-own transactions, please see your Leasing Agreement or contact Progressive Finance at 877-898-1970 to determine if the product is eligible for return or refund and, if appropriate, to begin the return or refund process.

Special Order Program:

Additional restrictions apply when returning items purchased through Big Lots' Special Order Program. Please see your Special Order Terms & Conditions for details.

Big Delivery

If you do not wish to return an item delivered to you via BIG! Delivery to a Big Lots store, contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for assistance. Additional fees may be applied.

Price Adjustments:

Please refer to our Price Promise for information regarding price adjustments.

Damaged, Defective or Incorrect Items

If you receive a damaged or defective item or an item different than what you ordered, return the item for a refund or exchange. Your shipping charges will be refunded.

Questions?

If you have questions regarding this Return Policy, please review our Frequently Asked Questions (FAQ) or contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687). When contacting our Customer Care Support Center, please be prepared to provide your email address or Big rewards number so that we may better assist you.