Big Lots® Buzz Club Rewards® FAQ

About the Big Lots Rewards Program

What is the Big Lots Rewards program?

Shop more, save more! Get rewarded for the shopping you already love to do. The Buzz Club Rewards® program gives you access to discounts, VIP shopping events and advance notice of exciting deals.
 

  • Exclusive access to VIP shopping events.
  • Special offers and discounts.
  • Advance notice of hot new items and buyouts.
  • Receipt Look-up: Don’t worry about finding a lost receipt. (not available in NJ, MA, or CA.)
  • The 2-Day advantage: Be the first to know when your ad is online.

How do I join?

Sign up online, or visit any participating Big Lots retail store to sign up and get your Rewards card. Please provide a valid email address. To locate a Big Lots store near you, visit our Store Locator page. For additional details about the Big Lots Rewards program, visit our Membership Agreement.

Is membership in the program free?

Yes, the Big Lots Rewards membership is absolutely free.

 

General Rewards Membership Questions

I lost my Big Lots Rewards card. What do I do?

Simply log in to Your Account and follow the instructions to replace or add a card. You can choose to create a digital Rewards card, or sync your account with a physical card. If you want to keep a physical card, visit any Big Lots store for a replacement. You can link the new card by signing into Your Account online, or by visiting any participating Big Lots retail store. Once your new Buzz Club Rewards® card is activated, all previous cards will be deactivated.

Can I transfer my Big Lots Rewards discounts or coupons to someone else’s account?

No. Buzz Club Rewards® coupons and discounts are not transferable.

Can I earn Big Lots Rewards with regularly priced purchases and with clearance purchases?

Yes, you earn Rewards with every purchase made.

Can I redeem Big Lots Rewards with regularly priced purchases and with clearance purchases?

Yes, Buzz Club Rewards® offers can be used with regularly priced items, sale items and clearance items. Some exclusions include tax-exempt purchases. Buzz Club Rewards® offers may be used on price holds if your card is presented at the time of initiation.

When I redeem a Big Lots Rewards discount, does that purchase count towards my next discount?

Yes, every purchase made counts towards your next discount if or when the transaction is linked to your Rewards account. Be sure to present your Rewards card at checkout. *See previous exclusions.

How do I redeem a special offer?

Check your emails often for exclusive offers! You can also check your My Account Page for special offers loaded onto your card, or printable coupons.

How are special offers earned?

Shop more, save more! Offers are generated and emailed based on personal shopping history. Be sure to check your email for updates on several discount shopping days offered exclusively to Rewards members throughout the year.

 

Can I choose the type of promotional emails that I receive?

Yes. You can edit the email subscriptions you receive by logging into Your Account.


Email subscription options include:

  • Advance notice of Weekly Ads
  • Exclusive Buzz Club™ Deals, Promotions & Coupons
  • Rewards Notifications

If I unsubscribe from receiving all emails, will I still receive special offers?

If you unsubscribe from all emails, you will no longer receive special offers via email, but some offers will still be available on your My Account Page.

What is a digital Rewards card?

A digital Rewards card is a digital version of the traditional physical Rewards card. Digital Rewards cardholders enjoy the same benefits, without the need for a physical card. A digital image of your Rewards account number is available in your online account under Rewards Card Information. You can display your card on a smartphone, add your account information to Passbook or Google Wallet, or print your card from a desktop computer. Present the image of your Rewards card at time of purchase to receive credit for your qualifying purchase.


If at anytime you would like to switch from a physical Rewards card to a Digital Rewards card, use the same email address and personal information, and the Rewards that you’ve earned will transfer to your new card. Simply visit the My Account Page, and choose the Create Digital Card option.

 

Protecting Your Privacy

How do you use customer information?

Our complete Privacy Policy, and details of how we use customer information, is available online.

How is my email address used?

We use your email address to keep your membership profile updated, to send you advance copies of our ad and other special benefits, notify you of offers, coupons and discounts, and to email you status updates about your account and the Rewards Program. Please review our complete Privacy Policy online.

How can I manage my email subscriptions?

Visit Your Account to review and edit your email subscriptions. Make sure you're subscribed to receive Ads, exclusive Deals, Promotions & Coupons right in your inbox.

Can I update my email address if it changes? How?

Yes. Visit the information and password section of the My Account page of your Buzz Club Rewards Select account. Click the Edit button, enter your new email address and click the SAVE button.

Why do I need to set a Rewards password?

The password allows us to provide you access to your Rewards account information.

I forgot my Rewards password. How can I login?

If you forget your password, just click the “Forgot Password?” link on the login page and we will send your password to the email address assigned to your account. If you continue to have problems, please contact Big Lots Customer Care by calling 1-866-BIGLOTS (1-866-244-5687) or emailing talk2us@biglots.com.

How do I access my Big Lots Rewards account?

To view your account and current offers visit biglots.com/rewards and login.